Nicole Wilson
Champaign,IL
Summary
Professional and determined Assistant Store Manager with exceptional team leadership qualities and operational management capabilities. Well-versed in delivering exceptional customer communication and customer service. Experienced in delegation of tasks to result in maximum efficiency. Flexible, hard worker, ready to learn and contribute to team success.
Overview
12
12
years of professional experience
Work History
Assistant Store Manager
Aldi
Urbana, IL
12.2017 - Current
- Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results.
- Coached and developed store associates through formal and informal interactions.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Trained staff on daily duties, supervised and provided feedback, resulting in improved performance and customer satisfaction.
- Reviewed monthly sales and performance reports to support operational planning and strategic decision-making.
- Led the store for multiple durations while the Store Director was absent.
- Assisted in running product off of daily morning trucks with fellow associates.
- Demonstrated strong problem-solving skills, resolving issues and conflicts efficiently and effectively.
- Trained associates with cashiering as well as years of my own personal experience.
- Managed rotation, quality and quantity of product.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Managed merchandise inventory positions and markdown strategies to drive departmental sales, inventory, profit and turnover objectives.
Manager
Pet Supples Plus
Champaign , IL
07.2013 - 08.2017
- Trained employees on additional job positions to maintain coverage of roles at all times.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Greeted and encouraged feedback from customers to implement in-store operational changes.
- Managed shifts in absence of store manager to deliver excellent customer service while promoting sales.
- Delivered level of service to customers in effort to build upon relationships for future clients.
- Ran weekly trucks with fellow associates.
- Over the years have gained the knowledge and experience in handling a variety of animals.
Education
High School Diploma -
Centennial High School
Champaign, IL05.2014
Skills
- Stock management
- Merchandising
- Issue resolution
- Customer relations
- Strategic Planning
- Customer Service
- Performance improvements
- Employee development
- Sound judgment
- Supervision and training
- Customer retention
Timeline
Assistant Store Manager
Aldi
12.2017 - Current
Manager
Pet Supples Plus
07.2013 - 08.2017
High School Diploma -
Centennial High School
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