Nicole Wilson
Kingsport,TN
Summary
Proven success in leading projects from start to finish and contributing to organizational growth and success.
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Overview
14
14
years of professional experience
Work History
Remote System Administrator
Shasta Garage Doors
10.2024 - Current
- Responded promptly to customer inquiries, resolving issues or concerns related to service or garage door installations
- Managed daily schedules, assigning technicians to specific jobs based on customer demands and appointment availability
- Developed strong relationships with customers by providing exceptional service experiences during interactions over the phone or email
- Coordinated and dispatched technicians to ensure timely service or installation of garage door installations and services
- Performed daily financial transactions, including accounts payable and receivable, ensuring accuracy and timeliness
- Maintained confidentiality of sensitive financial information at all times
Project Administrator
Aztec Construction & Restoration
02.2017 - 09.2024
- Collaborated with architects, engineers, contractors, and subcontractors to develop project plans and specifications
- Monitored project progress regularly, identifying potential risks or issues and implementing proactive solutions
- Managed project budgets by tracking expenses, reviewing invoices, and making cost-effective decisions without compromising quality
- Coordinated procurement of materials and equipment necessary for each phase of the construction process
- Maintained strong relationships with clients through effective communication channels, addressing concerns promptly and providing regular updates on project status
- Ensured all necessary permits were obtained before commencing construction activities at each site location
- Resolved conflicts or disputes that arose during the course of a project in a fair and diplomatic manner
- Implemented effective project management strategies to optimize resource allocation and maximize productivity
- Streamlined administrative processes by implementing efficient workflows that reduced paperwork burdens.
- Enhanced project efficiency by streamlining communication channels and implementing effective tracking systems.
Office Administrator
North Bay Copier
09.2013 - 02.2017
- Managed daily administrative tasks, including answering phone calls, responding to emails, and organizing meetings
- Handled confidential information with utmost discretion and ensured compliance with data protection policies
- Organized company events such as conferences or team-building activities to foster employee engagement
- Assisted in the preparation of reports, presentations, and correspondence for senior management
- Maintained office supplies inventory by checking stock levels and placing orders as needed
Assistant Operations Manager
Medical Dynamics Enterprises, Inc.
07.2011 - 08.2013
- Developed and maintained strong relationships with key decision-makers at hospitals, clinics, and medical practices to drive product adoption and increase market share
- Provided comprehensive product demonstrations and training sessions to healthcare professionals, effectively communicating the unique value proposition of medical devices
- Conducted regular competitor analysis to stay informed about market trends, pricing strategies, and new product launches in order to maintain a competitive edge
- Trained newly hired sales representatives on product knowledge, selling techniques, and best practices for building client relationships
- Provided ongoing support to healthcare providers by addressing any technical issues or concerns related to our products in a timely manner
Education
Bachelor of Arts - Liberal Studies
University of Maine At Augusta
Augusta, ME05.2009
Skills
- Schedule coordination and management
- Customer communication
- Multiple project coordination
- Daily reports
- Strong leadership
- Decision-making
- Customer service
- Critical thinking
- Quality control
- MS office
- Quickbooks- Accounts Payable & Receivable, Invoicing, Reconciliations, Collections
- Attention to detail
- Continuous learning attitude
Timeline
Remote System Administrator
Shasta Garage Doors
10.2024 - Current
Project Administrator
Aztec Construction & Restoration
02.2017 - 09.2024
Office Administrator
North Bay Copier
09.2013 - 02.2017
Assistant Operations Manager
Medical Dynamics Enterprises, Inc.
07.2011 - 08.2013
Bachelor of Arts - Liberal Studies
University of Maine At Augusta
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