Nicole Wilson
St. Louis,MO
Summary
Dynamic and results-driven professional seeking a full-time remote position with opportunities for growth and challenges. Proven expertise in Salesforce Administration, consistently delivering impactful results through effective problem-solving and time management skills. Recognized for strong interpersonal abilities and a collaborative approach, with a demonstrated capacity to adapt to evolving needs. Committed to reliability and achieving objectives, ensuring team goals are met with excellence.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Sales Enablement Specialist/Jr SalesForce Administrator
FlightSafety International
02.2021 - Current
- Collaborated with project managers to select ambitious, but realistic coding milestones on pre-release SalesForce software project development. Participated in software field testing to verify in-situ performance of developed projects. Collaborated on stages of systems development lifecycle from requirement gathering to production releases. Participated in cross-functional projects while working in lean development environments. Identified issues, analyzed information and provided solutions to problems. Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity. Residual training of all Sales teammates on current SalesForce Software and company policies.
Sales Technical Training Manager
FlightSafety International
02.2020 - 02.2021
- Utilized skills to analyze and populate reports and provide to Corporate Leadership. Analyzed and measured departmental procedures to ensure consistent and compliant Customer & Client satisfaction. Report to Leadership as necessary. Responsible for troubleshooting processes and systems to bring utmost customer satisfaction. Reporting to Corporate Leadership as necessary. Ensure accuracy and integrity of sales processes. Responsible for creating and updating manuals outlining processes making sure to integrate GDPR so the sales department is in compliance with all requirements. Interview & evaluate prospective candidates for employment along with residual training of all current and new hire Sales Teammates on CRM tools and corporate policies.
CRM Application Administrator
FlightSafety International
02.2018 - 12.2020
- Identified issues, analyzed information and provided solutions to problems. Conducted research, gathered information from multiple sources and presented results. Training of all current and new hire Sales Teammates on CRM tools and corporate policies. Carried out day-to-day duties accurately and efficiently.
SAP/CRM Specialist
FlightSafety International
04.2016 - 12.2018
- Identified issues, analyzed information and provided solutions to problems. Conducted research, gathered information from multiple sources and presented results. Training of all current and new hire Sales Teammates on CRM tools and corporate policies. Carried out day-to-day duties accurately and efficiently.
Education
High school diploma - General Education
University City Senior High
06.1992
No Degree - Information Systems
University of Arizona
ArizonaSkills
- Salesforce platform management
- Collaborative team management
- Experienced with customer relationship management tools
- Experienced with MS Office applications
- Engaging training facilitation
- Consistent dependability
Certification
Lean for Service Yellow Belt
Timeline
Sales Enablement Specialist/Jr SalesForce Administrator
FlightSafety International
02.2021 - Current
Sales Technical Training Manager
FlightSafety International
02.2020 - 02.2021
CRM Application Administrator
FlightSafety International
02.2018 - 12.2020
SAP/CRM Specialist
FlightSafety International
04.2016 - 12.2018
High school diploma - General Education
University City Senior High
No Degree - Information Systems
University of Arizona