Nicole Wilson
Lakin
Summary
Detail-oriented professional with expertise in HIPAA compliance, patient counseling, and insurance verification. Proven ability to resolve billing discrepancies and streamline processes for improved efficiency.
Overview
5
5
years of professional experience
Work History
Medical Insurance Biller
Kearny County Hospital
Lakin, KS
12.2025 - Current
- Processed insurance claims accurately using hospital billing software.
- Assisted in verifying patient information to ensure billing accuracy.
- Coordinated with healthcare providers to resolve billing discrepancies.
- Maintained organized records of insurance claims and payments received.
- Collaborated with finance department to streamline billing processes and improve efficiency.
- Achieved timely resolution of denied or underpaid claims through thorough research and concise appeals submissions.
- Processed medical claims accurately, ensuring compliance with regulations and hospital policies.
Patient Financial Counselor
Kearny County Hospital
Lakin, KS
02.2024 - 12.2025
- Provided financial counseling to patients, ensuring clarity on billing and payment options.
- Assisted patients in navigating insurance benefits, improving understanding of coverage and costs.
- Collaborated with healthcare teams to develop patient-specific financial plans, enhancing service delivery.
- Educated patients on financial assistance programs, increasing access to necessary medical care.
- Trained new staff on financial counseling procedures, fostering knowledge sharing within the team.
- Contacted insurance providers to obtain key information regarding patient benefits and to submit documentation for accounts.
- Advised patients on financial options and insurance coverage to enhance understanding of payment responsibilities
Store Manager
Casey's
Lakin, KS
03.2023 - 10.2025
- Supervised daily operations to ensure optimal store performance and customer satisfaction.
- Trained and mentored team members on best practices for customer service and product knowledge.
- Implemented inventory management procedures to enhance stock accuracy and reduce shrinkage.
- Developed staff schedules to align with peak sales periods, maximizing coverage and efficiency.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
Kitchen Manager
Casey's
Lakin, KS
09.2022 - 02.2023
- Supervised kitchen staff, ensuring efficient workflow and high-quality food preparation.
- Implemented inventory management system to optimize stock levels and reduce waste.
- Developed training programs for new hires, enhancing team performance and retention.
- Established food safety protocols, maintaining compliance with health regulations and standards.
- Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
Cashier
Casey's
Lakin, KS
02.2022 - 08.2022
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer and balanced daily receipts.
- Provided excellent customer service by addressing inquiries and resolving issues.
- Assisted in training new staff on operational procedures and best practices.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Bartender
The Windbreak Bar
Syracuse, KS
02.2021 - 12.2021
- Managed bar operations, ensuring efficient service during high-volume shifts.
- Developed and implemented new cocktail recipes, enhancing menu offerings and customer satisfaction.
- Trained junior bartenders on mixology techniques and customer service best practices.
- Monitored inventory levels, reducing waste through effective stock management strategies.
- Cultivated strong customer relationships, resulting in repeat business and positive reviews.
Education
High School Diploma -
Lakin High School
Lakin, KSSkills
- HIPAA compliance
- Claim submission
- Patient confidentiality
- Professionalism and ethics
- Insurance verification
- Patient counseling
- Customer service
- Multitasking and organization
- HIPAA compliance awareness
Timeline
Medical Insurance Biller
Kearny County Hospital
12.2025 - Current
Patient Financial Counselor
Kearny County Hospital
02.2024 - 12.2025
Store Manager
Casey's
03.2023 - 10.2025
Kitchen Manager
Casey's
09.2022 - 02.2023
Cashier
Casey's
02.2022 - 08.2022
Bartender
The Windbreak Bar
02.2021 - 12.2021
High School Diploma -
Lakin High School