Summary
Overview
Work History
Education
Skills
Timeline
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Alison Carpenter

Diamond,IL

Summary

Dynamic professional with a proven track record at Morris Hospital, adept at navigating complex payer regulations to maximize reimbursements. Recognized for strong communication and customer service skills, ensuring patient needs are met efficiently. Detail-oriented and skilled in rapid data entry, consistently achieving high accuracy in financial counseling and patient account management.

Overview

22
22
years of professional experience

Work History

Health Aide/Assistant Secretary

Coal City Elementary School
08.2020 - Current

1.Administer first aid and emergency care as recommended in Emergency Care Procedures.
2. Initiate parent contacts to arrange transportation for ill or injured pupils.
3. Keep a daily record of all children seen and treated in the Health Office.
4. Assist in updating and maintaining individual health records as directed by the nurse.
5. Assist the district registered nurse with vision and hearing screening by providing nondiagnostic support using all relevant documents.
6. Record all screening results as directed by the nurse.
7. Assist district registered nurse when needed in clinics and other health programs within the schools, i.e.,
Kindergarten Registration, TB testing, etc.
8. Refer all questions regarding Health Service policies to district registered nurse.
9. Assist the school nurse with correspondence, reports, and notification forms as may be
assigned.
10. Answer incoming telephone calls and take messages for the school nurse.
11. Inventory first-aid supplies and stock and distribute first-aid materials to teachers.
12. Supervise students as they self-administer medication(s) provided by parents and perform
any record-keeping functions required by the school nurse.
13. Perform other duties as requested by the school nurse.
Assistant Secretary

1. Performs the usual office routines and practices associated with a busy yet productive and
smoothly run office.
2. Assists in receiving and routing incoming phone calls; receiving, sorting, and delivering
incoming mail; receiving and delivering interoffice written communications; and receiving
and assisting visitors to the building.
3. Assists teachers in preparing instructional materials and any other office related jobs as
needed per building.
4. Assists in maintaining teachers’ daily absentee records and substitute teacher records.
5. Maintains student records including but not limited to scheduling, generating grades,
attendance as needed per building.
6. Performs other such reasonable duties as assigned by the building principal and/or other
designated administrator.

Financial Counselor

Morris Hospital
09.2003 - 08.2019

-Maintain broad knowledge of commercial and federal payer rules and regulations. Able to apply this knowledge to ensure maximum reimbursement is received across all payer types.

-Establishes audit procedures which ensure registrations, scheduling and order entry accuracy for all scheduled procedures, inpatient registrations and walk in patients.

-Maintains knowledge of diagnosis and procedure coding principals and medical terminology

-Knows the Medicare and Medicaid Rules and Regulations as they apply across all patient types, and has the ability to apply these to ensure that Medical Necessity Guidelines are met

-Effectively communicates with all ancillary departments, physician offices,insurance companies and co-workers to resolve financial issues prior to services being rendered

-Effectively screens patients for compliance with payer requirements. Corrects and updates accounts to bill appropriate parties

-Ensures patient information needs are met and they understand the hospital's revenue cycle expectation including resolution of personal liabilities through various payment options

Education

Associate of Applied Science - Marketing Management

Joliet Junior College
Joliet, IL
05-2001

Skills

    Strong communication skills

    Excellent customer service skills

    Attentive to detail

    Problem Resolutions

    Multi Tasking

    Rapid Data entry skills

    Customer oriented

    Excellent time management skills

    High level of accuracy

Timeline

Health Aide/Assistant Secretary

Coal City Elementary School
08.2020 - Current

Financial Counselor

Morris Hospital
09.2003 - 08.2019

Associate of Applied Science - Marketing Management

Joliet Junior College
Alison Carpenter