Summary
Overview
Work History
Skills
Affiliations
Timeline
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Nicole Wise

Lakeland,FL

Summary

Motivated financial crime fighter with 13 years of banking experience and 9 years of management experience. Relentless professional known for working hard to determine risk levels and providing exemplary service to internal and external customers to identify and mitigate risk. Collaborative leader with dedication to partnering with coworkers to promote an empowering work environment. Documented strengths in building and maintaining relationships with a diverse range of stakeholders in dynamic settings.


Overview

14
14
years of professional experience

Work History

VP - Loss Prevention Manager

MIDFLORIDA Credit Union
01.2022 - 01.2024
  • Spearheaded cross-functional initiatives across departments to mitigate risk.
  • Aligned organizational objectives with company mission to increase business growth and integrate work strategies.
  • Interacted with relationship officers and management as required to discuss fraud topics and trends well as report fraud losses.
  • Provided expert insight to promote financial literacy amongst members and stakeholders.
  • Produced detailed reports of fraud investigations and presented findings to senior management.
  • Collaborated with internal and external stakeholders to create and maintain fraud prevention strategies.
  • Established and maintained positive working relationships with external law enforcement agencies to support fraud investigations.

AVP - Loss Prevention Manager

MIDFLORIDA Credit Union
01.2018 - 01.2022
  • Performed Mid-year and End of the year evaluations to the employees.
  • Promoted and led performance enhancement culture by actively coaching and mentoring direct reports.
  • Trained loss prevention staff, managers and retail staff on loss control and prevention measures.
  • Trained personnel on best practices, protocols and procedures.
  • Developed and implemented procedures to detect and prevent fraud.

Loss Prevention Manager

MIDFLORIDA Credit Union
03.2015 - 01.2018
  • Onboarded new employees with training and new hire documentation.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Managed and motivated employees to be productive and engaged in work.
  • Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
  • Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
  • Contacted customers directly to notify of fraudulent activity and minimize impacts.
  • Analyzed large amounts of data to find patterns of fraud and anomalies.

Loss Prevention Specialist

MIDFLORIDA Credit Union
01.2012 - 03.2015
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
  • Developed and maintained courteous and effective working relationships.
  • Reviewed transactions and receipts to identify any suspicious activity.
  • Analyzed large amounts of data to find patterns of fraud and anomalies.
  • Contacted customers directly to notify of fraudulent activity and minimize impacts.
  • Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
  • Evaluated customer data to identify and prevent fraudulent activities.

Teller

MIDFLORIDA Credit Union
05.2010 - 01.2012
  • Processed customer transactions promptly, minimizing wait times.
  • Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Identified sales opportunities and referred customers to branch partners in financial services.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Educated customers on use of banking website and mobile apps.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Monitored and reported suspicious activity in line with bank security policies.
  • Maintained accurate records of customer transactions in line with bank procedures.
  • Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers.
  • Maintained friendly and professional customer interactions.

Skills

  • Dedicated, dynamic and hardworking banking professional with 13 years of experience in banking operations
  • Closely involved in Fraud and Anti Money Laundering policies to ensure minimal risk exposure to the organization and their customers
  • Strong supporter of new systems and policies implementation to ensure customer satisfaction and efficiency
  • Responds to customer inquiries in a timely manner; collaborates with other teams in support of customer needs demonstrating flexibility and excellent work ethic
  • Exceptional customer service and ability to establish a professional rapport
  • Exhibit good ethical judgment and ability to articulate thoughts clearly
  • Compliance, banking laws and regulations
  • Accounting systems and software
  • Savvy relationship-builder
  • Ability to work well independently or in a team effort
  • Proficient in Verafin
  • Fraud Detection
  • Transaction Review
  • AML Compliance
  • Case Management
  • Activity Monitoring
  • Verbal and Written Communication
  • Regulatory Knowledge
  • Dispute Resolution

Affiliations

International Association of Financial Crimes Investigators

Timeline

VP - Loss Prevention Manager

MIDFLORIDA Credit Union
01.2022 - 01.2024

AVP - Loss Prevention Manager

MIDFLORIDA Credit Union
01.2018 - 01.2022

Loss Prevention Manager

MIDFLORIDA Credit Union
03.2015 - 01.2018

Loss Prevention Specialist

MIDFLORIDA Credit Union
01.2012 - 03.2015

Teller

MIDFLORIDA Credit Union
05.2010 - 01.2012

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Nicole Wise