Nicole Wise

Lead Pharmacy Technician

CVS Pharmacy

12.2008 - Current

Enhanced pharmacy efficiency by streamlining prescription processing and medication dispensing procedures.
Reduced medication errors by implementing a meticulous double-check system for all prescriptions filled.
Ensured patient safety with diligent monitoring of drug interactions and proper dosage instructions.
Improved customer satisfaction, addressing concerns and answering questions about medications and health conditions.
Promoted teamwork among pharmacy staff, fostering a collaborative environment for improved productivity.
Optimized inventory management, regularly reviewing stock levels and placing timely orders to prevent shortages or overstocking issues.
Supervised junior technicians, providing guidance on best practices in pharmaceutical processes and procedures.
Provided excellent customer service at the point-of-sale counter, efficiently managing transactions while addressing patient inquiries.
Helped maintain a clean and organized workspace for optimal efficiency during high-volume periods.
Assisted in conducting periodic audits to ensure adherence to established policies, reporting discrepancies for corrective action.
Maintained and updated patient records, prescription information and patient data in accordance with HIPAA regulations.
Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
Answered incoming phone calls and addressed questions from customers and healthcare providers.
Supervised 3 or more pharmacy technicians and coordinated day-to-day assignments.