Nicole Wiseman

• Managed accounts payable and receivable tasks, maintaining accurate records and reducing errors.
• Streamlined bookkeeping processes for increased efficiency and time management.
• Processed Payroll, ensuring accurate calculation of employee wages and tax deductions based on current regulations.
• Ensured timely invoicing and payment tracking, resulting in improved cash flow management.
• Reduced discrepancies in financial statements by conducting thorough reconciliations on a regular basis.
• Processed payments and documents such as invoices, employee reimbursements, and statements.
• Processed credit card payments and reconciled credit card statements for accuracy in accounting process.
• Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
• Developed monthly, quarterly and annual profit and loss statements and balance sheets.
• Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
• Managed and responded to correspondence and inquiries from customers and vendors.

• Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
• Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
• Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
• Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
• Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
• Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
• Oversaw office budget, ensuring all expenditures were within allocated funds and identifying cost-saving opportunities.
• Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
• Transferred and directed phone calls, guests, and mail to correct staff members.
• Streamlined office procedures by implementing efficient filing systems and managing schedules.
• Managed accurate and fully compliant AP/AR operations by documenting expenses, reconciling accounts and correcting discrepancies.
• Managed employee payroll processing duties while also ensuring accurate calculation of benefits such as health insurance premiums or vacation days accrual.
• Interceded between employees during arguments and diffused tense situations.
• Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
• Delegated tasks to administrative support staff to organize and improve office efficiency.
• Completed weekly payroll for up to 13 employees.

Assisted in developing staff schedules, ensuring the proper amount of time is booked for each client

• Served as a knowledgeable resource for guests seeking recommendations on current hair styles and get them in the right chair.
• Contributed positively towards a welcoming work environment that encouraged team work.
• Handled high call volumes, maintaining a professional demeanor while providing accurate information to potential guests.
• Maintained accurate financial records, processing payments, tips and balancing cash drawers daily.
• Enhanced guest satisfaction by promptly addressing inquiries and resolving issues at the front desk.
• Managed reservation system, accurately inputting guest details and booking information for smooth operations.
• Maintained a clean and organized retail environment, presenting products attractively to entice potential buyers.
• Maintained and processed invoices, deposits, and money logs.
• Handled payroll processing for employees, ensuring timely payment and adherence to tax regulations.
• Reduced financial discrepancies by performing monthly reconciliations of bank accounts.
• Reconciled company bank, credit card and line of credit accounts, investigating, and resolving discrepancies to keep accounts audit-ready.