Nicole Withers
Memphis,TN
Summary
Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills.
Overview
12
12
years of professional experience
Work History
Business Analyst
CAMPBELL CLINIC ORTHOPEDIC
Southaven, MS
06.2019 - 05.2022
- Entered details into accounts and tracked payments.
- Completed appeals of denied claims on patient bills.
- Set up effective invoicing procedures alongside accounting staff and contracts department to maximize effectiveness of billing operations.
- Organized accounts for financial audits and supported audit process.
Human Resources Assistant
GARY MANTELL PODIATRY, DPM
Memphis, TN
06.2016 - 05.2019
- Filed paperwork, sorted and delivered mail, and maintained office organization.
- Organized new employee orientation schedules for new hires.
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
- Screened applicant resumes and coordinated both phone and in-person interviews.
- Created and completed personnel action forms for hires, terminations, title changes and terminations.
- Posted positions through approved recruitment channels.
- Answered and directed [Number] outbound and inbound phone calls per day.
- Recruited and screened qualified potential employees.
- Set up orientations and initial training for new employees.
BILLING SPECIALIST
Poplar Healthcare, PLLC
Memphis, TN
08.2014 - 06.2016
- Identified, researched and resolved billing variances to maintain system accuracy and currency.
- Generated and submitted invoices based upon established accounts receivable schedules and terms.
- Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
- Worked effectively with medical payers such as Medicare, Medicaid, commercial insurances to obtain timely and accurate payments.
- Handled high volume of in-bound calls pertaining to reconciliation of delinquent accounts.
- Managed efficient cash flow reporting, posted cash receipts and analyzed chargebacks, independently addressing and resolving issues.
OFFICE ASSISTANT
University Health Science Center
Memphis, TN
05.2010 - 07.2014
- Completed clerical tasks such as filing, copying and distributing mail.
- Interacted with customers by phone, email or in-person to provide information.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Delivered clerical support by handling range of routine and special requirements.
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Recorded expenses and maintained accounting records.
Education
Associate of Applied Science - Human Resources Development
REMINGTON COLLEGE
Memphis, TN03.2014
Skills
- Capital and Resource Allocation
- Executive-Level Presentations
- Business Intelligence Systems
- Industry Trend Analysis
- Customer Communication
- Financial and Economic Data
Timeline
Business Analyst
CAMPBELL CLINIC ORTHOPEDIC
06.2019 - 05.2022
Human Resources Assistant
GARY MANTELL PODIATRY, DPM
06.2016 - 05.2019
BILLING SPECIALIST
Poplar Healthcare, PLLC
08.2014 - 06.2016
OFFICE ASSISTANT
University Health Science Center
05.2010 - 07.2014
Associate of Applied Science - Human Resources Development
REMINGTON COLLEGE
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