Summary
Overview
Work History
Education
Skills
Timeline
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Nicole Withers

Memphis,TN

Summary

Successful at efficiently handling client inquiries, billing and administrative tasks. Familiar with contracts and other documents affecting billing processes. Prepares professional, polished statements and business correspondence.

Overview

14
14
years of professional experience

Work History

Customer Service Advocate

United Health Group
10.2022 - Current
  • Help large volume of customers every day with a positive attitude and focus on customer satisfaction
  • Complete opening and closing functions to meet operational needs.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Updated account information to maintain customer records.

Legal Assistant

Crye-Leike Realtors
06.2019 - 05.2022
  • Organized documents to manage paper and electronic filing systems of clients.
  • Filed court documents and legal pleadings with court clerk on behalf of attorneys.
  • Prepared and drafted correspondence and legal forms to maintain smooth communications.
  • Managed accounts and client records of clients, observing confidentiality, and extreme discretion.

Business Analyst

Campbell Clinic
06.2016 - 05.2019
  • Assisted with billing inquiries and provided timely responses to enhance customer satisfaction.
  • Researched and resolved billing discrepancies to enable accurate billing.
  • Worked effectively with medical payers such as Medicare, Medicaid, commercial insurances to obtain timely and accurate payments.
  • Worked with multiple departments to check proper billing information.
  • Interacted with internal customers to understand business needs and translate into requirements and project scope.

Billing Specialist

Poplar Healthcare, PLLC
08.2014 - 06.2016
  • Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
  • Generated and submitted invoices based upon established accounts receivable schedules and terms.
  • Processed and verified invoices to secure accuracy of billing information.
  • Prepared and submitted monthly billing reports to management for financial overview.
  • Responded to customer concerns and questions on daily basis.

Office Assistant

University Health Science Center
05.2010 - 07.2014
  • Completed clerical tasks such as filing, copying, and distributing mail.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Maintained and updated office records, both digital and physical.
  • Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
  • Ordered office supplies and kept office stocked with needed resources to operate smoothly.
  • Organized events and meetings to maximize capacity and keep event venues running smoothly.

Education

Associate of Science - Medical Insurance Billing

Remington College - Baton Rouge
Memphis,
03.2014

Skills

  • Call Center Operations
  • Multi-Line Phone Talent
  • Clerical Support
  • Complaint Resolution
  • Medical Terminology Knowledge
  • Data Entry
  • Interpersonal Skills
  • Attention to Detail

Timeline

Customer Service Advocate

United Health Group
10.2022 - Current

Legal Assistant

Crye-Leike Realtors
06.2019 - 05.2022

Business Analyst

Campbell Clinic
06.2016 - 05.2019

Billing Specialist

Poplar Healthcare, PLLC
08.2014 - 06.2016

Office Assistant

University Health Science Center
05.2010 - 07.2014

Associate of Science - Medical Insurance Billing

Remington College - Baton Rouge

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Nicole Withers