Nicole Witter
Wichita,KS
Summary
Dynamic and results-driven customer service and sales representative with over 10 years of experience in the industries. Highly motivated with a proven record of increasing customer satisfaction, exceeding sales targets, and building strong client relationships. Adept at identifying customer needs, providing tailored solutions, and delivering exceptional service. Effective communication, problem-solving, and interpersonal skills. Seeking a challenging sales or customer service role and opportunity to contribute to the success of a forward-thinking organization.
Overview
29
29
years of professional experience
Work History
Customer Service Representative
Curo Financial Management
Wichita
02.2014 - 08.2024
- Maintained up-to-date knowledge of lending products and customer needs.
- Provided technical/app support and financial services.
- Adhered to company policies and scripts to consistently achieve call time and quality standards.
- Documented and detailed calls and complaints using the call center's CRM database.
- Handled inbound and outbound calls, emails, and chats to address inquiries about loan products, application processes, and account management.
- Achieved one-call resolutions of customer issues, increasing satisfaction while building trust and relationships.
- Analyzed applicants' financial records and reviewed credit histories
- Negotiated and scheduled due dates.
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
Property Management Administrator
JB Management
Wichita
06.2005 - 01.2014
- Advertised and promoted vacant properties to attract new tenants.
- Oversaw maintenance and repair tasks to keep the properties in good condition.
- Addressed concerns, managed conflicts, and maintained a positive environment for tenants.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Managed the eviction process when necessary.
- Maintained accurate records of tenant leases, rental agreements and other related documents.
- Created monthly reports for property owners outlining occupancy rates and income generated from properties.
- Negotiated contracts with vendors providing services such as cleaning, security or repair work at the properties managed.
- Established relationships with local real estate agencies to facilitate the leasing process for vacant units in a timely manner.
Sales Representative
Mci Worldcom
Wichita
02.1997 - 11.2001
- Developed a strong understanding of company products and services and utilized persuasive skills to finalize sales
- Documented personal, demographic and payment information in system
- Contacted businesses via cold or warm calling to offer services relevant to industries or niches
- Maintained energy and enthusiasm in a fast-paced and competitive environment
- Overcame objections using friendly, persuasive strategies.
Server
Margarita's Cantina
Wichita, KS
02.1996 - 06.2001
- Provided excellent customer service to ensure satisfaction.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Assisted in training new servers.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Took orders from customers accurately and in a timely manner.
- Delivered food orders promptly and courteously.
- Monitored dining room for cleanliness and proper set-up at all times.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
Education
Nursing -
Wichita State University
Wichita, KS01.2005
Skills
- Persuasive Communication
- Customer Education
- Administrative Support
- Empathy
- Sales
- Marketing
- Time Management
- Organization
- Microsoft Office
- Negotiation
- Customer Service
- Relationship Management
- Client Retention
- Research
- CRM Software
- Problem-Solving
- Computer Skills
- Technical Support
- Account Management
- Microsoft Applications
- Finance
- Account Collections
- Call Center Operations
Timeline
Customer Service Representative
Curo Financial Management
02.2014 - 08.2024
Property Management Administrator
JB Management
06.2005 - 01.2014
Sales Representative
Mci Worldcom
02.1997 - 11.2001
Server
Margarita's Cantina
02.1996 - 06.2001
Nursing -
Wichita State University
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