Summary
Overview
Work History
Education
Skills
Timeline
Generic

NICOLE WITZKE

Vista

Summary

Data-driven Sales Operations Specialist with demonstrated success streamlining sales process to maximize efficiency. Interprets high-level sales strategies and translates into system and process requirements to support execution and business impact.

Overview

9
9
years of professional experience

Work History

Sales Operations Specialist

Fluidra North America
Carlsbad
10.2023 - Current
  • Streamlined sales operations and reporting by applying Lean Six Sigma principles, creating detailed process maps that identified bottlenecks and streamlined workflows, enhancing efficiency and scalability across multiple teams.
  • Manage key account customer segmentation, rebate payouts, and data audits. Develop dashboards and KPI reports to identify gaps in product sales and performance across multiple locations.
  • Execute customer onboarding, program sign-ups, incentive initiatives, and loyalty programs, while continuing to support over 28,000 dealers in existing loyalty programs.
  • Conduct customer visits, monthly sales webinars, and internal communications.
  • Assist in creating targeted promotional hit lists to identify and convert gap dealers into active participants while collaborating with Field Sales Teams to engage top competitive targets and drive campaign success.
  • Developed SOPs, FAQs, and quick reference guides to support internal and external departmental needs.

Senior Sales Support

Chopra Global LLC
03.2020 - 08.2023
  • Managed the Chopra Health Retreat account with CIVANA Resort & Spa, including the oversight of pre-event operations, inventory management, and reporting.
  • Collaborated cross-functionally with the events team, sales team, and hotel contacts, effectively overseeing various aspects of luxury retreat operations across North America, including managing hotel blocks, processing orders, and ensuring seamless bookings for up to 500 guests per retreat.
  • Resolved sales team issues related to lead flow, pipeline management, and compliance with company SOPs.
  • Supported comprehensive sales processes, including order processing, refunds, and invoicing for late payments.

Service Advisor

BMW Encinitas- AutoNation
Encinitas
05.2016 - 01.2020
  • Consistently achieved and exceeded performance sales goals and customer satisfaction index targets. $2.7M+ total annually sales year over year and maintaining a 99% customer satisfaction index score.
  • Successfully liaised between client, service technicians, third party entities and sales to support client needs.
  • Actively listened to client concerns and shared complex service recommendations, costs, and time estimates to ensure full understanding of repairs and ongoing vehicle maintenance.
  • Managed customer complaints and escalations, resolving issues to ensure customer satisfaction and retention.

Education

Bachelors of Fine Arts - Dance

Tempe, AZ
Tempe, AZ
05.2014

Skills

  • Quick to embrace new challenges and change
  • Strong multitasker, effectively managing time and priorities to deliver accuracy and results
  • Impeccable attention to detail with strong organizational and project management skills
  • Ability to work well in cross-functional teams, successfully contributing innovative ideas to achieve shared goals
  • Quick to embrace new challenges and change
  • Strong multitasker, effectively managing time and priorities to deliver accuracy and results
  • Impeccable attention to detail with strong organizational and project management skills
  • Ability to work well in cross-functional teams, successfully contributing innovative ideas to achieve shared goals

Timeline

Sales Operations Specialist

Fluidra North America
10.2023 - Current

Senior Sales Support

Chopra Global LLC
03.2020 - 08.2023

Service Advisor

BMW Encinitas- AutoNation
05.2016 - 01.2020

Bachelors of Fine Arts - Dance

Tempe, AZ

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