Nicole Wolff
Temecula,CA
Summary
An experienced, results-oriented administrative professional who demonstrates exceptional analytical thinking and interpersonal skills. A dedicated and resourceful individual with proven expertise overseeing daily administrative operations, in a fast-paced, multi-discipline healthcare environment. Detail-oriented team player with strong organizational skills and the ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
13
13
years of professional experience
Work History
Operations Assistant
Grace Family Health, Inc.
09.2014 - Current
- Development of standard operating procedures to maintain consistency and accuracy across all tasks.
- ACO project manager, responsible for management, patient compliance goals and savings benchmarks of a successful Medicare Accountable Care Organization resulting in hundreds of thousands of dollars paid to the practice annually.
- Spearheaded multiple successful health plan, Department of Health and Children’s Services and Vaccines for Children (VFC) site and medical record audits resulting in contract retention.
- Development and training of standard operating procedures to maintain consistency and accuracy across all tasks.
- Valuable resource and support for ownership, physicians, mid-level practitioners and employees across all organization levels.
- Point-of-sale setup, training and inventory management for maximum profitability of nutraceutical sales.
- Exceptional communication and interpersonal skills to interact effectively across all levels of the organization
- Successful patient grievance resolution resulting in higher patient satisfaction and health plan scores
- Led multiple new software implementations
- Referral department supervision and training, ensuring patient specialty referrals are processed appropriately
Loan Processor
Cushner Capital Group
06.2011 - 09.2014
- Facilitated the acquisition of essential documentation to advance mortgage loan processing and successful real estate transactions.
- Resolved discrepancies and problems that arose during the loan process
- Ensured accuracy of client information, verifying data collected during the application process and updating records as needed.
- Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.
- Coordinated loan fundings and transaction closing in collaboration with escrow partners
Education
Clinical Medical Assistant
California State University
Long Beach, CA09.2014
Skills
- Workflow Optimization
- Policy and Procedure Adherence
- Provider and Patient Relations
- Grievance Resolution
- Medical Terminology and Codes
- Health Plan Audit Management
- Team Collaboration
- Project Management
- Performance Tracking
- Employee Training
Timeline
Operations Assistant
Grace Family Health, Inc.
09.2014 - Current
Loan Processor
Cushner Capital Group
06.2011 - 09.2014
Clinical Medical Assistant
California State University
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