Nicole Womack
Livermore,CA
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
16
16
years of professional experience
Work History
Administrative Secretary
The Zenith Insurance
08.2011 - 02.2013
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Helped maintain office security by monitoring visitor access and issuing badges as needed.
- Contributed to team success by cross-training in various administrative roles, providing backup support when necessary.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
Claims Investigator
Chartis Global Investigations
03.2010 - 08.2011
- Streamlined claims investigation process by implementing effective time management strategies and organizing case files.
- Reduced fraudulent claims by diligently conducting thorough investigations and identifying inconsistencies in reports.
- Improved claim resolution times with efficient communication between clients, insurance companies, and legal teams.
- Managed high volume of claims simultaneously, prioritizing cases based on complexity and urgency to optimize workflow efficiency.
- Conducted field investigations to verify policyholder statements, ensuring accurate assessment of damages and minimizing potential losses for insurance companies.
- Prepared comprehensive reports detailing investigative findings to facilitate informed decision-making by adjusters and supervisors.
Field Investigator
The Zenith Insurance
12.2002 - 09.2009
- Enhanced investigation accuracy by meticulously gathering and analyzing evidence from various sources.
- Streamlined case management processes for improved efficiency in handling field investigations.
- Conducted thorough background checks to assist in successful resolution of cases.
- Improved client satisfaction by providing timely updates on case progress and maintaining open lines of communication.
- Developed comprehensive reports detailing findings and recommendations, facilitating informed decision-making by clients.
- Managed caseloads effectively while prioritizing urgent cases to meet deadlines without compromising thoroughness or attention to detail.
- Conducted witness interviews with professionalism and empathy, eliciting vital information for case resolution.
- Maintained detailed records of all investigative activities, allowing for easy retrieval when needed during court proceedings or client consultations.
- Supported litigation teams with accurate fact-finding efforts, contributing significantly to favorable outcomes in court cases.
Workers' Compensation Claims Assistant
AIG Claim Services
04.2002 - 12.2002
- Generated, posted and attached information to claim files.
- Verified client information by analyzing existing evidence on file.
- Prepared insurance claim forms or related documents and reviewed for completeness.
- Carried out administrative tasks by communicating with clients, distributing mail, and scanning documents.
- Reviewed outstanding requests and redirected workloads to complete projects on time.
Operations Supervisor
Southwest Airlines
08.1997 - 04.2002
- Improved operational efficiency by streamlining processes and implementing time-saving strategies.
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
- Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
Education
Bachelor of Arts - Psychology
California State University - Hayward, CA
Skills
- Administrative Support
- Report Preparation
- Calendar Management
- Administrative Coordination
- Document Preparation
- Travel Arrangements
- Database Administration
- Supply Management
Timeline
Administrative Secretary
The Zenith Insurance
08.2011 - 02.2013
Claims Investigator
Chartis Global Investigations
03.2010 - 08.2011
Field Investigator
The Zenith Insurance
12.2002 - 09.2009
Workers' Compensation Claims Assistant
AIG Claim Services
04.2002 - 12.2002
Operations Supervisor
Southwest Airlines
08.1997 - 04.2002
Bachelor of Arts - Psychology
California State University - Hayward, CA
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