Nicole Wood

• Worked with teachers to design lesson plans and coordinate activities for classes.
• Monitored and reported student progress and development, offering mentoring as needed.
• Kept records of student progress for teachers and parents and made notes on behavior, grades, comprehension and personal growth.
• Worked with teacher and administrators to enforce school policies and procedures.
• Took over class for regular classroom teacher, managing assignments, student needs and recordkeeping.
• Supported teacher in preparing individualized learning plans for underperforming students.
• Supervised recess, lunch and daily student intake and dismissal.
• Oversaw classroom operations during teacher and parent meetings.
• Provided behavioral support for students with special needs, implementing effective behavior management techniques to maintain an orderly classroom environment.
• Assisted in the development of social-emotional learning curricula tailored to the unique needs of students with disabilities.
• Established clear expectations for behavior and academic performance, consistently enforcing rules while demonstrating understanding and flexibility.
• Coordinated with speech therapists, occupational therapists, and other specialists to provide comprehensive support for students with special needs.
• Maintained a safe and inclusive classroom environment, fostering positive relationships among all students.

• Balanced playtime and limited screen time to support development of fine motor, gross motor and cognitive skills.
• Facilitated relationships with children and parents by developing caring and structured home environments.
• Organized different types of activities to enhance physical and intellectual development.
• Monitored schedules to maintain sleeping, eating and school schedules for children.
• Communicated with children at age-appropriate levels to encourage understanding and foster relationships.
• Built positive and nurturing environments to support child social and emotional growth.
• Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.

• Communicated frequently with parents to meet child needs and achieve high satisfaction ratings.
• Recommended activities, equipment and supplies for programs and identified vendors to furnish materials.
• Maintained effective schedule balance between rest periods, active play and instruction.
• Created and implemented diverse educational strategies to boost development.
• Met with parents about daily activities, positive developments and issues.
• Introduced children to educational games and activities to boost learning.
• Assisted children with putting on coats and cold-weather gear before going outside.
• Planned and managed learning-focused, imaginative and play-oriented activities for children.

• Encouraged early literacy through read-aloud time and alphabet games.
• Managed general housekeeping duties, including feeding, diapering, resting, and cleanup.
• Supervised circle time, free play, outside play and learning and developmental activities.
• Delivered high level of care, assistance and supervision to children in compliance with organization's rules and policies.
• Communicated effectively with children, fellow staff members and parents by utilizing active listening and interpersonal skills.
• Developed and implemented fun, educational activities for children of varying ages.
• Recommended activities, equipment and supplies for programs and identified vendors to furnish materials.

• Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
• Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
• Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
• Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
• Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
• Furthered skills by actively taking part in employee training and taking classes to improve skills.
• Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.

• Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
• Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
• Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs.
• Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
• Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
• Oversaw and maintained patients' rooms, group living areas and nurse stations.
• Supported ambulation and physical therapy needs by conducting planned exercise routines.
• Participated in fun group activities with patients to boost mood, improve overall memory and provide light entertainment.

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• Provided primary customer support to internal and external customers.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Answered product and service questions, suggesting other offerings to attract potential customers.
• Recommended products to customers, thoroughly explaining details.
• Provided ongoing guest service.
• Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
• Collaborated with team members to develop best practices for consistent customer service delivery.
• Contributed to sales growth by upselling products and services based on individual customer requirements.