Nicole Wood
Montgomery,AL
Summary
Driven and highly skilled professional with a passion for taking on challenging career opportunities. Leverage talents and exceptional communication skills to deliver outstanding results in fast-paced environments. Thrive in collaborating with diverse teams and seeking a dynamic role to make a meaningful impact and continuously grow both personally and professionally.
Overview
24
24
years of professional experience
Work History
Bartender
1048 Jazz & Blues
04.2021 - 03.2025
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Axpert
Battleground Axe
03.2024 - 09.2024
- Managed inventory of equipment, ensuring proper maintenance and availability for all guests and league members.
- Assisted in the recruitment of new members, growing the number of active participants at the facility.
- Improved participants'' axe throwing techniques by providing personalized coaching and feedback.
- Established strong relationships with local businesses and organizations, promoting the sport of axe throwing within the community.
Bartender
Adrienne’s downtown
08.2023 - 09.2024
- Served high customer volumes during special events, nights, and weekends.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
Customer Service Sales
TCC
05.2015 - 03.2016
- Assisted customers in troubleshooting issues, enhancing their user experience and satisfaction.
- Conducted regular inventory checks, ensuring adequate stock levels were maintained at all times.
- Participated in ongoing training sessions to enhance knowledge of products, promotions, and industry trends for better customer engagement.
- Handled cash transactions accurately and efficiently, minimizing discrepancies in end-of-day reports.
- Resolved customer complaints professionally, maintaining a positive reputation for the store as well as the brand being represented.
CCA
United States Post Office
11.2013 - 07.2015
- Company Overview: Jackson, NJ
- Jackson, NJ
- Obtains signatures for package deliveries as proof of delivery to avoid discrepancies.
- Upheld the integrity of sensitive materials by properly handling confidential documents, registered mail, and certified packages according to USPS regulations.
- Utilized advanced knowledge of local streets, neighborhoods, routes for optimal navigation while minimizing delays in delivery timeframes.
- Handled mail and packages with care to prevent damage during delivery.
Teller
Wells Fargo
02.2013 - 11.2013
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
Coffee Bar Service
Junior’s MGM
05.2012 - 11.2012
- Company Overview: Mashantucket, CT
- Cashier
- Baker
- Customer Service
- Handling Food
- Mashantucket, CT
Store Manager
Staples
08.2009 - 01.2011
- Company Overview: Norwich, CT
- Sales Assoc
- Cashier
- Customer Service
- Shipment
- Copy Center
- Opening and Closing
- Norwich, CT
Store Manager
Fashion Bug
08.2009 - 06.2010
- Company Overview: Norwich, CT
- Sales Assoc
- Cashier
- Customer Service
- Shipment
- Opening and Closing Procedures
- Norwich, CT
- Store closed
CSR
Best Rents Plus
08.2008 - 08.2009
- Company Overview: Dayville, CT
- Cashier
- Agreements
- Customer Service
- Shipment
- Opening and Closing
- Dayville, CT
Assistant Manager
Kids Super Center
03.2007 - 03.2008
- Company Overview: Jackson, NJ
- Jackson, NJ
Sales Assoc.
GAP Outlet
01.2001 - 01.2006
- Company Overview: Jackson, NJ
- Jackson, NJ
Education
College - Early Childhood Education
Three Rivers Community College
Norwich, CT01.2012
High School -
New Egypt
New Egypt, N.J.01.2003
Skills
- Word 2010
- Excel 2010
- Access
- Communications
- Attention to Detail
- Customer Service
- Cash Sales
- Self-Motivated
- Problem resolution
- Computer proficiency
Timeline
Axpert
Battleground Axe
03.2024 - 09.2024
Bartender
Adrienne’s downtown
08.2023 - 09.2024
Bartender
1048 Jazz & Blues
04.2021 - 03.2025
Customer Service Sales
TCC
05.2015 - 03.2016
CCA
United States Post Office
11.2013 - 07.2015
Teller
Wells Fargo
02.2013 - 11.2013
Coffee Bar Service
Junior’s MGM
05.2012 - 11.2012
Store Manager
Staples
08.2009 - 01.2011
Store Manager
Fashion Bug
08.2009 - 06.2010
CSR
Best Rents Plus
08.2008 - 08.2009
Assistant Manager
Kids Super Center
03.2007 - 03.2008
Sales Assoc.
GAP Outlet
01.2001 - 01.2006
College - Early Childhood Education
Three Rivers Community College
High School -
New Egypt
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