Nicole Woods
Gastonia,NC
Summary
Ready to take on a new position to develop talents that can be best utilized. I am a highly motivated, dependable, and positive individual with great organizational and communication skills. Customer service master and efficient problem solver. I provide thorough answers and solutions and provide an exceptional customer experience. I'm dedicated to serving individuals with the utmost respect and consideration throughout my time spent with them. Organized and motivated employee eager to apply time to management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
11
11
years of professional experience
Work History
Residential Inside Sales
Kinetic by Windstream
Gastonia, NC
07.2023 - Current
- Developed new leads each day at or above quotas.
- Generated sales by prospecting leads, cold calling and negotiating advantageous deals.
- Maintained accurate records of customer interactions utilizing CRM software.
- Led aggressive prospecting, cold calling and networking to enhance lead generation.
- Processed customer orders, transactions and requests.
- Attended weekly training sessions to stay up-to-date on changes in products or services offerings.
- Maintained a database of prospects and current clients for tracking purposes.
- Collaborated with new customers to give details about company offerings.
- Conducted regular outreach activities including outbound calls, emails, text messages. for lead generation purposes.
- Maintained in-depth understanding of company products and services to make suitable recommendations to customers.
- Researched competitive offers in the market to ensure competitive pricing strategies were employed.
- Upsold additional products or services to existing customers when applicable.
- Adhered to company policies regarding compliance laws and regulations.
- Fostered team approach to achieve annual sales objectives.
- Provided timely, courteous, and knowledgeable responses to information requests.
- Compiled daily reports detailing call activity metrics such as number of dials made, average talk time per call.
- Documented sales call data in company software.
- Developed strong relationships with potential customers through consistent follow-up contact.
Fresh Associate
Walmart
Dallas, North Carolina
07.2018 - Current
- Located and investigated production concerns and helped management implement corrective actions
- Performed daily inspection rounds throughout facilities to check on all fresh inventory
- Stayed current on available products, store promotions and customer service policies to better assist with any need
- Supported promotional plans by updating signage with price changes
- Helped customers complete purchases by moving heavy items, collecting payments and bagging purchases
- Checked product shelves to review for proper price labels and handled price changes when requested by management
- Readied items for sales floor stocking by affixing tags and preparing pallets
- Monitored refrigeration, freezer and cooling areas to ensure proper functioning and reported any issues to supervisor
- Stocked fruits and vegetables and removed old or poor quality products
- Maintained current knowledge of shelf planograms and end cap plans to effectively merchandise products
- Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to first in, first out rule
- Maintained safe, neat and clean working environment at all times
- Monitored deliveries by checking merchandise against invoice paperwork and notifying supervisor of discrepancies
- Cleaned and sanitized all work surfaces and equipment in accordance with company guidelines
- Ordered produce for following day based on projected needs
- Cleaned shelves and restocked with food and other merchandise when product was running low
- Blocked produce and culled damaged or spoiled pieces
- Operated various types of equipment including balers, power jacks and slicing machines
- Received and unloaded new items upon delivery and checked products for damage and order accuracy
- Pleasantly greeted customers and provided prompt and courteous service at all times
- Assisted customers with price checking and finding requested items in store
- Pleasantly helped customers by finding requested items, boosting store revenues and improving retention rates.
- Assisted customers by carrying packages and bags and securing purchases in vehicles.
Wireless Sales Associate
Boost Mobile
Gastonia, North Carolina
04.2017 - 08.2018
- Delivered information on current store promotions, sales and special events to customers to help with purchasing decisions
- Greeted customers with warm smile and offered assistance with various wireless needs
- Explained different features of various products and services, including plans with unlimited minutes and data features
- Upsold accessories and warranty programs to customers by carefully explaining benefits
- Researched and read up on new and unfamiliar technologies for quick and effictive adoption
- Advised customers about the new models and assisted the customer in determining which cell phone is suitable to their needs
- Trained new sales representatives
- Quoted prices and credit terms and prepared sales contracts for orders obtained
- Performed demonstrations to first time users of the new cell phone lines of the company
- Maintained records of monthly sales and ensured monthly targets are reached
- Organized proper display of the cell phones in order to increase sales volume
- Used Microsoft excel to record sales of phones, accesories, and bill payments each work day
Cashier
Fastop
Gastonia, North Carolina
01.2015 - 06.2018
- Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers
- Counted cash in register drawer at beginning and end of shift
- Restocked, arranged and organized merchandise in front lanes to drive product sales
- Processed POS transactions, including checks, cash and credit purchases or refunds
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies
- Checked prices for customers and processed items sold by scanning barcodes
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
- Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency
- Reviewed weekly sales circulars and monitored price changes
- Consistently met upsell goals by highlighting target merchandise with strategic promotional approaches
- Increased sales 15% by offering advice on purchases and promoting additional products
- Educated customers on promotions to enhance sales
- Mentored new team members on registers, meeting customer needs, maximizing group performance and maintaining high satisfaction with customers
- Answered questions about store policies and concerns to support positive customer experiences
Cashier
Wilco Hess
Gastonia, North Carolina
05.2013 - 07.2014
- Worked closely with mangers/ co-workers to solve problems and handle customer concerns
- Worked with managers to complete daily counts and maintain funds security to minimize theft and mismanagement risks
- Consistently met upsell goals by highlighting target merchandise with strategic promotional approaches
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
- Educated customers on promotions to enhance sales
- Processed POS transactions, including checks, cash and credit purchases or refunds
- Restocked, arranged and organized merchandise in front lanes to drive product sales
- Answered questions about store policies and concerns to support positive customer experiences
- Requested official identification for alcohol or tobacco purchases and verified details, consistently meeting strict legal standards of underage sales
- Prepared and submitted end-of-shift reports
- Mentored new team members on registers, meeting customer needs, maximizing group performance and maintaining high satisfaction with customers
- Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency
- Checked prices for customers and processed items sold by scanning barcodes
- Counted cash in register drawer at beginning and end of shift
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies
- Reviewed weekly sales circulars and monitored price changes
Education
High School Diploma -
Cherryville High School
Cherryville, NC5 2010
Skills
- Reporting and analysis
- Issue resolution
- Product tests
- Attended meetings with managers and co-workers to better understand the project requirements
- Hazard analysis and risk control
- Curriculum development
- Service prioritization
- Equipment maintenance
- Opening and closing procedures
- Recordkeeping
- Shaping and cutting
- Quality control
- Sorting and delivery
- Organization
- POS system operation
- Audit support
- Team building
- Upselling and cross-selling
- Interior and exterior cleaning
- Strong verbal communication
- Shipment preparation
- Persuasive Negotiator
- Relationship Building
- Customer Service
- Telephone Sales
- Opportunity Identification
- Consultative Sales Approach
- Attention to Detail
- Analytical Thinking
- Customer Relationship Management
- Client Retention
- Exceptional Customer Service
- Relationship Development
- Payment Processing
- Prospect Follow-Up
- Key Relationship Management
- Project Coordination
- Driven
- Interpersonal Communication
- Cheerful and Energetic
- Issue Resolution
- Organized and Meticulous
- Email and Phone Etiquette
- Documentation and Reporting
- Dependable
- Solution Coordination
- Goal Setting
Timeline
Residential Inside Sales
Kinetic by Windstream
07.2023 - Current
Fresh Associate
Walmart
07.2018 - Current
Wireless Sales Associate
Boost Mobile
04.2017 - 08.2018
Cashier
Fastop
01.2015 - 06.2018
Cashier
Wilco Hess
05.2013 - 07.2014
High School Diploma -
Cherryville High School
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