Nicole Woody
Helena,MT
Summary
Highly adaptable, efficient and communicative Liaison Officer with strong background in multitasking. Effective in serving as middle person in streamlining multiple processes, resolving issues and improving communications. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
4
4
years of professional experience
Work History
Risk Management Liaison and Accounts Receivable
City Of Helena - Department Of Finance
03.2022 - Current
- Served as the primary point of contact, fostering strong relationships between internal teams and external partners.
- Coordinated multiple projects simultaneously, ensuring timely completion and alignment with organizational objectives.
- Maintained a high degree of professionalism at all times, representing the organization with integrity in both internal and external interactions.
- Enhanced customer satisfaction by swiftly addressing concerns and providing solutions to various issues.
- Proactively identified potential challenges or roadblocks within projects, formulating contingency plans to ensure success.
- Successfully communicated with entities inside and outside of business.
- Trained team personnel on liaison activities and protocols, mentoring and coaching to improve skills.
- Gathered, organized and input information into digital database.
- Optimized time and customer experience by effectively troubleshooting issues.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Educated staff on organizational mission and goals to help employees achieve success.
Administrative Assistant to the City Manager
City Of Helena
09.2021 - 03.2022
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
Administrative Assistant and Switchboard Operator
City Of Helena - Community Facilities
08.2020 - 09.2021
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Education
Bachelor of Arts - History
Carroll College
Helena, MT05.2000
Associate of Arts - Fine Arts
Carroll College
Helena, MT05.2000
Skills
- Microsoft Office
- Excel spreadsheets
- GAAP understanding
- Customer service support
- Accounts Receivable
- Claims Processing
- Investigative research
- Process Improvements
- Information gathering and analysis
- Attention to Detail
- Proactive and Self-Motivated
- Precision and Accuracy
- Handling Confidential Materials
- Analytical Reasoning
- ERP Software
- Departmental Collaboration
- Time Management
- Cash application
Timeline
Risk Management Liaison and Accounts Receivable
City Of Helena - Department Of Finance
03.2022 - Current
Administrative Assistant to the City Manager
City Of Helena
09.2021 - 03.2022
Administrative Assistant and Switchboard Operator
City Of Helena - Community Facilities
08.2020 - 09.2021
Bachelor of Arts - History
Carroll College
Associate of Arts - Fine Arts
Carroll College
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