Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Nicole Worcester

Nicole Worcester

Richmond,VA

Summary

Dedicated and focused Operations and Project Manager with over 10 years of experience excelling at prioritizing, completing multiple tasks simultaneously and following through to achieve business and project goals. Flexible, detail-oriented and adaptive team player with expertise in business and project development, staff training and retention, customer service and process improvements.

Overview

14
14
years of professional experience
5
5

Certifications

Work History

Project Manager

Amsted Rail
Petersburg, VA
09.2022 - Current
  • Champion highly complex capital projects, encompassing scope definition, front-end engineering, and final execution with consistent and transparent communication
  • Generate documentation, comply with timelines, and control quality while forecasting, scheduling, benchmarking, managing cash flow, and creating financial reporting
  • Adhere strictly to governance requirements such as ISO, OSHA, and IBC standards
  • Coordinate daily with cross-functional teams such as engineering, maintenance, environmental health and safety, human resources, operations, and executive leadership
  • Serve as both owner liaison and project steward to update department stakeholders and lead engineers on weekly objectives
  • Managed and scoped projects totaling over $11M and supervised international project management intern from South Africa in 2023
  • Spearheaded project to completely revamp the storeroom with new vertical storage for higher volume capacity and better ease of access to materials
  • Built and established strong partnerships with internal stakeholders, vendors and contractors.
  • Selected as 1 of only 14 members of “Project Resurgence” team to envision holistic business strategy with detailed planning for the next 5 years to increase return on sales
  • Facilitated 12-week project management training course for 15 engineers and managers

Director of Operations & Project Management

Pulmonary Associates Of Richmond
Richmond, VA
03.2013 - 08.2022
  • Directed operations across 5 offices – including managing schedules for 25 providers and overseeing up to 86 staff – to provide quality services for pulmonary and sleep patients
  • Tracked key business metrics to enact proactive adjustments to policies and procedures. Reviewed proposed regulatory changes to determine possible impacts on daily operations
  • Supported human resources with interviewing, hiring, onboarding, and termination needs as well as bi-annual evaluations for each team member
  • Trained more than 125 new hires (patient care representatives, medical assistants, and registered sleep technologists) and created custom training guide for greater onboarding efficiency
  • Managed sleep physicians, physician assistants and nurse practitioners office and hospital schedules as well as non-clinical staff members to maintain adequate coverage
  • Allocated resources and supervised sleep department team performance, delivering training and creating improvement plans to enhance patient outcomes
  • Guided 10-month, $1.3M office building project with proven project management techniques
  • Planned move of largest office to a new facility with 2 concurrent construction projects as full scope project manager
  • Implemented new phone system and electronic medical record (EMR) system in under 6 months
  • Led launch of telemedicine system throughout 5 offices in less than 1 month in March
  • Answered staff questions during on-call rotations during nights and weekends

Registered Polysomnographic Technologist

Pulmonary Associates of Richmond
Richmond, VA
09.2009 - 03.2013
  • Administered sleep testing and analysis during overnight in-lab sleep studies and treated patients with sleep disorders during visits with providers
  • Assessed outputs from EKGs and EEGs to diagnose patients’ medical issues and create customized plans of care
  • Scored sleep data and prepared raw data for physician interpretation and research

Education

Bachelor of Arts (BA) - English

James Madison University
05.2009

Skills

  • Agile and Waterfall Environments
  • Strategic and Metrics-Based Planning
  • Business and Project Development
  • Productivity Improvement Specialist
  • Data Driven Decision Making
  • Strategic Industry Partnerships
  • Talent Acquisition and Staff Management
  • Workforce Training and Development
  • Resource Management
  • Budgeting and Forecasting
  • Conflict Management
  • Dashboard and Report Creation

Certification

  • Certified Scrum Master (CSM), Scrum Alliance - 2023
  • Project Management Professional (PMP), Project Management Institute (PMI) - 2022
  • OSHA 10 Training, 360Training - 2022
  • Lean Six Sigma - Green Belt, Medical Group Management Association - 2020
  • Certified Medical Practice Executive (CMPE), Medical Group Management Association - 2020

Timeline

Project Manager

Amsted Rail
09.2022 - Current

Director of Operations & Project Management

Pulmonary Associates Of Richmond
03.2013 - 08.2022

Registered Polysomnographic Technologist

Pulmonary Associates of Richmond
09.2009 - 03.2013

Bachelor of Arts (BA) - English

James Madison University

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Nicole Worcester