Nicole Wright
Taylor
Summary
Acknowledged for enhancing client satisfaction through active listening and effective problem-solving, ensuring seamless service delivery.
Overview
12
12
years of professional experience
Work History
Salesperson
Xfinity
Taylor, MI
01.2025 - Current
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Maintained knowledge of current promotions, policies, and product features to provide accurate information.
- Collaborated with team members to achieve sales goals and improve customer satisfaction levels.
- Processed transactions accurately using point-of-sale systems, ensuring efficient checkout experience.
- Engaged with customers through effective communication to foster positive relationships and loyalty.
- Participated in training sessions to learn product details and sales techniques for improved performance.
- Cultivated strong customer relationships to enhance sales opportunities.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Engaged customers in social conversations to create pleasant and easy shopping experience.
- Provided exceptional customer service, resulting in numerous positive reviews and referrals.
- Expanded customer base through targeted prospecting and networking efforts.
- Delivered friendly support during all phases of customer transactions.
- Assisted customers in locating accessories.
Tax Preparer
New Level Financial
Lincoln, MI
12.2022 - Current
- Prepared accurate tax returns for individuals and small businesses, ensuring compliance with IRS regulations.
- Utilized tax preparation software to streamline processes and maintain organized records for efficient workflow management.
- Built trust by explaining tax liabilities and available deductions.
- Conducted thorough reviews of financial documents to identify discrepancies and improve accuracy in tax filings.
- Educated clients on changes in tax laws, enabling informed decision-making regarding their financial situations.
- Examined financial documents to ensure tax return precision.
- Addressed client issues swiftly and professionally during high-demand tax periods.
- Increased client satisfaction by providing accurate and timely tax preparation services.
- Completed and filed returns with tax departments at local, state, and federal levels.
Supervisor
Amazon
Romulus, MI
02.2023 - 06.2023
- Supervised daily operations to ensure compliance with safety and quality standards.
- Trained team members on efficient use of warehouse management systems.
- Conducted regular performance evaluations to provide constructive feedback and support development.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Customer Service Representative
Unemployment
Detroit, MI
06.2020 - 08.2022
- Assisted customers with inquiries, providing accurate information and solutions.
- Resolved complaints efficiently, enhancing customer satisfaction and loyalty.
- Documented interactions in CRM system to maintain updated customer records.
- Collaborated with team members to streamline service processes and improve response times.
- Developed knowledge of unemployment policies to guide clients effectively.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Improved resolution time with effective problem-solving for customer complaints.
- Met customer call guidelines for service levels, handle time and productivity.
Caregiver
Henry Ford Hospital
Detroit, MI
05.2018 - 08.2018
- Assisted patients with daily living activities, ensuring comfort and safety.
- Recorded vital signs and notified nursing team of variations without delay.
- Provided emotional support to patients and families, fostering a compassionate environment.
- Maintained cleanliness and organization in patient care areas, adhering to health standards.
Housekeeper
Henry Ford Hospital
Detroit, MI
06.2016 - 05.2018
- Maintained cleanliness and sanitation of patient rooms, ensuring a safe environment for patients and staff.
- Operated cleaning equipment including floor buffers and vacuum cleaners efficiently and safely.
- Assisted with inventory management of cleaning supplies to ensure adequate stock levels at all times.
- Collaborated with nursing staff to address specific cleaning needs in high-traffic areas promptly.
- Trained new housekeeping staff on hospital protocols and best practices for infection control.
- Monitored compliance with health and safety regulations during daily tasks to uphold hospital standards.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
Maintenance Crew Member
Joe Louis Arena
Detroit, MI
08.2013 - 04.2017
- Maintained cleanliness and safety standards throughout facility, ensuring optimal operational conditions.
- Assisted in routine maintenance tasks, fostering a team-oriented environment.
- Operated various cleaning equipment, enhancing efficiency during events and daily operations.
- Collaborated with team members to address urgent repair needs, minimizing downtime.
- Conducted regular inspections of facilities, identifying areas for improvement and maintenance needs.
- Followed routine maintenance checklist.
- Enhanced safety in the workplace by addressing potential hazards and maintaining a clean work environment.
- Sanitized restrooms using such chemicals as ammonia to reduce spread of germs.
- Cleaned and lubricated parts to keep equipment operating at peak performance.
- Completed daily, weekly, and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
Education
Human Services
Post University
Waterbury, CTHenry Ford High School
Detroit, MI06.2010
Skills
- Customer service
- Customer care
- Relationship building
- Customer relationship building
- Networking
- Active listening
- Sales strategy development
- Complaint handling
- CRM software proficiency
- Customer relations
- Client service
- Time management
- CRM proficiency
- Systems and software expertise
- Customer experience enhancement
- Social media marketing
- Claims
- Claims processing
- Data entry
- Critical thinking
- Microsoft office
- Billing software
- Teamwork
- Problem-solving
- Multitasking
- Problem-solving abilities
- Teamwork skills
- Adaptability and flexibility
- Verbal and written communication
- Effective communication
- Computer proficiency
- Conflict resolution
- Documentation
- Professionalism
- Quality control
- Accuracy and precision
Timeline
Salesperson
Xfinity
01.2025 - Current
Supervisor
Amazon
02.2023 - 06.2023
Tax Preparer
New Level Financial
12.2022 - Current
Customer Service Representative
Unemployment
06.2020 - 08.2022
Caregiver
Henry Ford Hospital
05.2018 - 08.2018
Housekeeper
Henry Ford Hospital
06.2016 - 05.2018
Maintenance Crew Member
Joe Louis Arena
08.2013 - 04.2017
Human Services
Post University
Henry Ford High School