Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nicole Wright

Taylor

Summary

Acknowledged for enhancing client satisfaction through active listening and effective problem-solving, ensuring seamless service delivery.

Overview

12
12
years of professional experience

Work History

Salesperson

Xfinity
01.2025 - Current
  • Assisted customers with product selection and inquiries to enhance shopping experience.
  • Maintained knowledge of current promotions, policies, and product features to provide accurate information.
  • Collaborated with team members to achieve sales goals and improve customer satisfaction levels.
  • Processed transactions accurately using point-of-sale systems, ensuring efficient checkout experience.
  • Engaged with customers through effective communication to foster positive relationships and loyalty.
  • Participated in training sessions to learn product details and sales techniques for improved performance.
  • Cultivated strong customer relationships to enhance sales opportunities.
  • Boosted sales by consistently engaging with customers and addressing their needs effectively.
  • Engaged customers in social conversations to create pleasant and easy shopping experience.
  • Provided exceptional customer service, resulting in numerous positive reviews and referrals.
  • Expanded customer base through targeted prospecting and networking efforts.
  • Delivered friendly support during all phases of customer transactions.
  • Assisted customers in locating accessories.

Tax Preparer

New Level Financial
12.2022 - Current
  • Prepared accurate tax returns for individuals and small businesses, ensuring compliance with IRS regulations.
  • Utilized tax preparation software to streamline processes and maintain organized records for efficient workflow management.
  • Built trust by explaining tax liabilities and available deductions.
  • Conducted thorough reviews of financial documents to identify discrepancies and improve accuracy in tax filings.
  • Educated clients on changes in tax laws, enabling informed decision-making regarding their financial situations.
  • Examined financial documents to ensure tax return precision.
  • Addressed client issues swiftly and professionally during high-demand tax periods.
  • Increased client satisfaction by providing accurate and timely tax preparation services.
  • Completed and filed returns with tax departments at local, state, and federal levels.

Supervisor

Amazon
02.2023 - 06.2023
  • Supervised daily operations to ensure compliance with safety and quality standards.
  • Trained team members on efficient use of warehouse management systems.
  • Conducted regular performance evaluations to provide constructive feedback and support development.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.

Customer Service Representative

Unemployment
06.2020 - 08.2022
  • Assisted customers with inquiries, providing accurate information and solutions.
  • Resolved complaints efficiently, enhancing customer satisfaction and loyalty.
  • Documented interactions in CRM system to maintain updated customer records.
  • Collaborated with team members to streamline service processes and improve response times.
  • Developed knowledge of unemployment policies to guide clients effectively.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Improved resolution time with effective problem-solving for customer complaints.
  • Met customer call guidelines for service levels, handle time and productivity.

Caregiver

Henry Ford Hospital
05.2018 - 08.2018
  • Assisted patients with daily living activities, ensuring comfort and safety.
  • Recorded vital signs and notified nursing team of variations without delay.
  • Provided emotional support to patients and families, fostering a compassionate environment.
  • Maintained cleanliness and organization in patient care areas, adhering to health standards.

Housekeeper

Henry Ford Hospital
06.2016 - 05.2018
  • Maintained cleanliness and sanitation of patient rooms, ensuring a safe environment for patients and staff.
  • Operated cleaning equipment including floor buffers and vacuum cleaners efficiently and safely.
  • Assisted with inventory management of cleaning supplies to ensure adequate stock levels at all times.
  • Collaborated with nursing staff to address specific cleaning needs in high-traffic areas promptly.
  • Trained new housekeeping staff on hospital protocols and best practices for infection control.
  • Monitored compliance with health and safety regulations during daily tasks to uphold hospital standards.
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Maintained a spotless environment for guests through diligent daily housekeeping tasks.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.

Maintenance Crew Member

Joe Louis Arena
08.2013 - 04.2017
  • Maintained cleanliness and safety standards throughout facility, ensuring optimal operational conditions.
  • Assisted in routine maintenance tasks, fostering a team-oriented environment.
  • Operated various cleaning equipment, enhancing efficiency during events and daily operations.
  • Collaborated with team members to address urgent repair needs, minimizing downtime.
  • Conducted regular inspections of facilities, identifying areas for improvement and maintenance needs.
  • Followed routine maintenance checklist.
  • Enhanced safety in the workplace by addressing potential hazards and maintaining a clean work environment.
  • Sanitized restrooms using such chemicals as ammonia to reduce spread of germs.
  • Cleaned and lubricated parts to keep equipment operating at peak performance.
  • Completed daily, weekly, and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.

Education

Human Services

Post University
Waterbury, CT

Henry Ford High School
Detroit, MI
06.2010

Skills

  • Customer service
  • Customer care
  • Relationship building
  • Customer relationship building
  • Networking
  • Active listening
  • Sales strategy development
  • Complaint handling
  • CRM software proficiency
  • Customer relations
  • Client service
  • Time management
  • CRM proficiency
  • Systems and software expertise
  • Customer experience enhancement
  • Social media marketing
  • Claims
  • Claims processing
  • Data entry
  • Critical thinking
  • Microsoft office
  • Billing software
  • Teamwork
  • Problem-solving
  • Multitasking
  • Problem-solving abilities
  • Teamwork skills
  • Adaptability and flexibility
  • Verbal and written communication
  • Effective communication
  • Computer proficiency
  • Conflict resolution
  • Documentation
  • Professionalism
  • Quality control
  • Accuracy and precision

Timeline

Salesperson

Xfinity
01.2025 - Current

Supervisor

Amazon
02.2023 - 06.2023

Tax Preparer

New Level Financial
12.2022 - Current

Customer Service Representative

Unemployment
06.2020 - 08.2022

Caregiver

Henry Ford Hospital
05.2018 - 08.2018

Housekeeper

Henry Ford Hospital
06.2016 - 05.2018

Maintenance Crew Member

Joe Louis Arena
08.2013 - 04.2017

Human Services

Post University

Henry Ford High School

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Nicole Wright