Nicole Wynn
Palm Beach Gardens
Summary
Full-time financial services professional seeking part-time work in retail sales. Providing an extensive background in retail stores, managing and working with diverse teams and client bases, exceeding sales goals through deep brand knowledge and exceptional and personable customer service. Current availability is two weeknights and most Saturday and Sunday afternoons/evenings.
Overview
10
10
years of professional experience
Work History
Assistant Manager, Operations
J. Crew
Boca Raton
05.2017 - 01.2020
- Managed $1.7 million dollar store in operations role staffed with 15-member team (including one fiscal quarter without Store Director role filled)
- Reduced year-end shrink in FY 2018 from -1.1% to -0.51% by implementing comprehensive and consistent Loss Prevention program
- Additional responsibilities included employee hiring, training, and onboarding; planning and execution of monthly visual merchandising rollouts and quarterly store events
- Recruited and hired store’s top 3 sales associates who contributed to $200,000 (20%) of year-to-date sales
- Contributed to 10% of year-to-date sales and opened 11% of location's brand credit card applications
- Managed inventory processes and stockroom organization to maintain sales floor product levels and meet business and customer needs alike
Assistant Manager
Gap
West Palm Beach
04.2010 - 01.2017
- Obtained substantial retail experience in Customer Experience and Visual Merchandising roles including 4 years managing stores ranging in volume to $1-4 million dollars
- Worked in variously paced environments with diverse customer and staff demographics
- Trained and coached store teams ranging from 15-25 members in successful strategies to meet operational and sales targets
- Regularly corresponded and partnered with District, Regional, and Loss Prevention management across Gap, Inc brands to assess business needs and forecasting
- Consistently exceeded monthly brand credit card acquisition goals
- Assessed job applications and assisted in interview practices
Education
Associate of Arts -
Palm Beach State College
Lake Worth, FL2016
Skills
- Sales and Relationship Management
- Product knowledge
- Operational processes
- Cash-handling skills
- Training and development
- Recruiting and interviewing
Timeline
Assistant Manager, Operations
J. Crew
05.2017 - 01.2020
Assistant Manager
Gap
04.2010 - 01.2017
Associate of Arts -
Palm Beach State College
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