Nicole Yager
Sioux Falls,SD
Summary
Achieved significant improvements in business support through over 10 years of experience in problem identification and solution implementation. Delivered successful outcomes during regulatory exams and audits by applying comprehensive knowledge of risk management principles. Simplified complex information for diverse audiences, enhancing communication effectiveness. Cultivated strong relationships with internal and external partners, contributing to team success. Streamlined business processes in the consumer finance industry, resulting in enhanced operational performance.
Overview
18
18
years of professional experience
Work History
Business Execution Associate
Wells Fargo
Sioux Falls, SD
11.2018 - Current
- Apply Business Process Management (BPM) frameworks to map and improve workflows
- Support Delegation of Authority (DOA) models and related governance
- Execute and document self-assurance activities to validate controls and adherence
- Facilitate working sessions to capture and document end-to-end processes (current and future state)
- Identify control gaps, inefficiencies, and automation opportunities
- Partner with business leaders to implement new and updated processes
- Provide project coordination, analytical support, and requirements gathering for process improvement initiatives
- Manage audit readiness and deliverables; meet deadlines and maintain documentation
- Conduct peer reviews to validate accuracy, completeness, and compliance
- Assess operational risk by asking targeted questions, credibly challenging assumptions, and recommending solutions
- Train and mentor new and existing team members; develop job aids as needed
- Facilitated understanding and engagement in risk and controls self-assessment initiatives.
Business Process Analyst
Wells Fargo
Sioux Falls, SD
06.2014 - 11.2018
- Documented end-to-end business processes and workflows to support standardization
- Identified process gaps, control risks, and efficiency opportunities
- Supported implementation of new and revised processes, including change readiness
- Provided project and analytical support for process improvement initiatives
- Gathered and documented business requirements and success criteria
- Coordinated audit requests and ensured timely, accurate responses
- Performed peer reviews to ensure consistency and quality across deliverables
Collections Team Lead
Wells Fargo
Sioux Falls, SD
12.2011 - 11.2012
- Coached team members on performance, quality, and policy adherence
- Supported quality, productivity, and delivery against business goals
- Collaborated with peers and leadership to improve team effectiveness
- Prepared monthly reporting (late login, write-offs) and supporting documentation
- Handled escalation calls and ensured timely resolution and documentation
- Supported projects and process improvements, including automation of bankruptcy charge-off, updates to delinquency letters, and payment posting logic
Bankruptcy Group Lead
Wells Fargo
Sioux Falls, SD
09.2008 - 12.2011
- Led specialty group operations to meet service levels, quality standards, and compliance requirements
- Monitored team performance and implemented coaching to improve results
- Supported staff quality, productivity, and alignment to business objectives
- Partnered with QA to develop a bankruptcy monitoring form to improve review consistency
- Authored and maintained published procedures and job aids
- Streamlined skip-tracing workflows to improve efficiency
- Created time-tracking standards and tools to improve workload visibility
- Contributed input for annual performance reviews and development planning
Skills
- Visio, Microsoft Office, Microsoft Windows, Adobe, iGrafx, Jira, Figma
Qualifications
- 10+ years of business operations and support experience
- Leverage strong analytical and problem-solving skills to identify root causes, uncover improvement opportunities, and design practical solutions
- Coordinate audit and regulatory exam requests; apply risk management and operational risk fundamentals
- Communicate complex concepts clearly in writing and presentations for diverse audiences
- Collaborative team partner who builds productive relationships across stakeholders
- Manage and improve business processes within consumer finance environments
Timeline
Business Execution Associate
Wells Fargo
11.2018 - Current
Business Process Analyst
Wells Fargo
06.2014 - 11.2018
Collections Team Lead
Wells Fargo
12.2011 - 11.2012
Bankruptcy Group Lead
Wells Fargo
09.2008 - 12.2011