Summary
Overview
Work History
Education
Skills
Timeline
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Nicole Ybarra

Las Vegas,NV

Summary

Proven leader and effective communicator, adept at complex problem-solving and ensuring policy enforcement. At Calop Aeroground Services, streamlined operations and enhanced team efficiency, demonstrating exceptional organization and positive attitude. Skilled in software use and audit reporting, consistently achieving goals with a focus on customer satisfaction and compliance.

Overview

8
8
years of professional experience

Work History

Screening Supervisor

Calop Aeroground Services
06.2023 - Current
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Maintained compliance with company policies, objectives, and communication goals.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Always kept up with files and paperwork for routine audits.
  • Ran cargo through X-ray machine to ensure no bombs were getting transported onto cargo planes.
  • Attention to detail and surroundings.
  • Good communication skills with management and/or office dispatch.
  • Great problem solving skills for alarmed cargo.

Cargo Agent

Trego Dugan
12.2022 - 06.2023
  • Provided support during peak periods or staff shortages, demonstrating adaptability and teamwork skills.
  • Prepared hazardous material shipments in compliance with safe handling practices.
  • Coordinated and verified proper dispatch of cargo shipments, working closely with different departments to resolve issues.
  • Utilized computer systems to manage cargo shipments and accurately track goods.
  • Created documents of load plans, cargo cleanliness inspections, and transportation processes.
  • Ensured compliance with industry regulations and company policies in all aspects of cargo handling and documentation.
  • Trained new team members on company procedures, systems, and best practices to ensure seamless integration into the role.
  • Properly stored cargo into bins and/or carts.

Call Center Representative

Cezars Call Center
09.2020 - 12.2021
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Booked vacations for customers in the best hotels in Las Vegas.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.

Dispatcher

Firehouse Subs
04.2016 - 06.2019
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
  • Provided exceptional customer service to customers, remaining empathetic and patient during problems a customer may have.
  • Greeted customers as they entered the restaurant.
  • Took customers orders as well as serving the customers.
  • Maintained a great attitude throughout my shift making customers feel welcomed and comfortable.
  • Maintained a clean restaurant and work area.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.

Education

GED -

Sierra Nevada
Reno, NV
12.2019

Skills

  • Goal-Oriented
  • Complex Problem-Solving
  • Inventory Control
  • Processes and procedures
  • Policy Enforcement
  • [Software] experience
  • Audit reporting
  • Organization
  • Positive attitude
  • Great customer service skills
  • Computer skills
  • Communication skills

Timeline

Screening Supervisor

Calop Aeroground Services
06.2023 - Current

Cargo Agent

Trego Dugan
12.2022 - 06.2023

Call Center Representative

Cezars Call Center
09.2020 - 12.2021

Dispatcher

Firehouse Subs
04.2016 - 06.2019

GED -

Sierra Nevada

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Nicole Ybarra