Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willing to take on added responsibilities to meet team goals.
Hi, I’m
Nicole Yentzen
Sedro Woolley,United States
Summary
Overview
7
years of professional experience
Work History
Fred Meyer
E-Commerce Pickup Supervisor
09.2022 - Current
Job overview
- Optimizes e-commerce fulfillment strategy to minimize costs while maximizing profits and customer satisfaction.
- Maintains focus during busy times and delegated tasks to employees to keep business running smoothly.
- Implements daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Trains team members in successful strategies to meet operational targets.
- Effectively allocates tasks during high-traffic times to keep operations running smoothly and employees focused.
- Educates staff on strategies for handling difficult customers and challenging situations.
- Examines incoming inventory, merchandised shelves and prevented shrinkage.
- Manages department of 50+ associates
- Writes, executes select a schedule per union contract, and finalizes department schedule
- Successfully integrated new department standards to improve wait time for Pickup from approximately five and one-half minutes to under 4 minutes consistently in day-to-day operations to help drive customer satisfaction.
- Assists in the hiring process for lead positions and associates
- Performs discipline when necessary
- Sets and updates weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
Fred Meyer
E-Commerce Primary Lead
09.2021 - 09.2022
Job overview
- Helped run department of 50+ associates
- Writes, executes select a schedule per union contract, and finalized department schedule
- Performed discipline when necessary
- Continued to build customer loyalty by meeting product needs of customers
- Prepared variety of different written communications, reports and documents
- Improved operations through consistent hard work and dedication
- Developed and maintained courteous and effective working relationships with managers and associates
- Demonstrated respect, friendliness, and willingness to help wherever needed
- Increased customer satisfaction by resolving customer complaints
- Used Microsoft Word and other software tools to create documents and other communications
- Handled multiple calls per day to address customer inquiries and concerns
- Worked within applicable standards, policies and regulatory guidelines set by Fred Meyer to promote safe working environment
Fred Meyer
Grocery Associate
11.2020 - 09.2021
Job overview
- Labeled, stocked and inventoried department merchandise, checked product quality to promote freshness, reviewed sell-by dates and took appropriate action to discard expired products.
- Checked for outdated and overripe grocery items and removed from inventory.
- Managed over 30 customer calls per day
- Pleasantly greeted customers and provided prompt and courteous service.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Removed trash, swept and mopped floors for professional appearance.
- Inspected floor displays, noted missing items and immediately replenished merchandise.
- Retrieved items for customers and verified prices.
- Used pallet jacks and hand trucks to move merchandise to sales floor for stocking.
- Recommended products to customers to drive sales.
- Scanned, processed and counted inventory.
- Monitored thermometers for proper temperatures in cases and coolers, adjusted product as necessary and maintained temperature logs to show safe storage practices
Fred Meyer
E-Commerce Primary Lead
09.2019 - 11.2020
Job overview
- Helped run department of 50+ associates
- Wrote, executed select a schedule per union contract, and finalized department schedule
- Performed discipline when necessary
- Built customer loyalty by meeting product needs of customers
- Prepared variety of different written communications, reports and documents
- Improved operations through consistent hard work and dedication
- Developed and maintained courteous and effective working relationships with managers and associates
- Demonstrated respect, friendliness, and willingness to help wherever needed
- Increased customer satisfaction by resolving customer complaints
- Used Microsoft Word and other software tools to create documents and other communications
- Handled multiple calls per day to address customer inquiries and concerns
- Worked within applicable standards, policies and regulatory guidelines set by Fred Meyer to promote safe working environment
Fred Meyer
E-Commerce Secondary Lead
11.2017 - 09.2019
Job overview
- Applied strong problem-solving and interpersonal skills to resolve conflicts
- Promoted customer satisfaction by living through Our Promise
- Managed cash register operations, including processing of sales and returns, using POS system and MPOS system
- Answered questions and resolved issues by explaining current promotions and store policies to customers
- Welcomed customers, offered to help locate items, and suggested merchandise without being intrusive or pushy
- Assisted customers via phone regarding store operations, products, promotions, and orders
- Provided every customer with professional and polite support for sales and service needs
- Assisted other locations with training new associates, informing about standard operating procedures, and taking on additional managerial duties
- Escorted customers to products in friendly, helpful manner
- Gained knowledge to correctly write department work schedule
- Created understanding of employee discipline policies
- Identified issues, analyzed information and provided solutions to problems
- Learned new skills and applied to daily tasks to improve efficiency and productivity of department
Fred Meyer
E-Commerce Associate
10.2016 - 11.2017
Job overview
- Performed as associate trainer since 2017 to develop productive team with excellent product and system knowledge
- Initiated friendly conversation with each customer to determine level of assistance required
- Maintained current store, product, and promotional knowledge to drive consistent sales
- Provided every customer with professional and polite support for sales and service needs
- Applied strong problem-solving and interpersonal skills to resolve conflicts
- Completed all assigned training to stay updated on important policies and procedures
- Followed company protocol in providing exceptional services to deliver pleasant shopping experiences
- Counted cash, made change, and stored coupons to keep organized and balanced cash register drawer
- Followed all company policies, rules, and procedures to promote company goals and ensure safety
- Maintained friendly, outgoing personality to promote positive work environment and build customer loyalty
- Promoted customer satisfaction by maintaining Our Promise
- Communicated with customers to verify information, fill out appropriate paperwork and carry out specified requests
True Value
Cashier/Floor Worker
04.2016 - 10.2016
Job overview
- Instrumental in stocking shelves and reading SKU numbers and shelf tags, cleaning and organizing stockroom, inventory stock and requisitioning new stock
- Greeted customers, recommended, selected, rented and helped locate and obtain merchandise based on customer needs and desires, sold items, and bagged purchases
- Placed special orders and fulfilled rain checks, exchanged merchandise for customers and accepted returns
- Ticketed, arranged, and displayed merchandise to promote sales
- Opened and closed cash registers, performed tasks such as counting money, separating charge slips, coupons, ad vouchers
- Trained new employees how to operate cash register
- Maintained knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices
- Computed sales prices, total purchases, and received and processed cash ad credit payments
- Provided personalized service to disabled customers
- Watched for and recognized security risks and thefts, and knew how to prevent and handle these situations
- Completed customers' transactions and obtained authorization codes for debit/credit cards in timely manner when running offline
- Frequent lifting of heavy equipment and merchandise
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance
- Restocked and organized merchandise in front lanes
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals
Education
Skagit Valley CollegeMount Vernon, WA
Associate of Arts from General Studies
University Overview
Completed 96 credit hours to date.
Sedro Woolley High SchoolSedro-Woolley
High School Diploma
06.2015
University Overview
Skills
- Well-organized and efficient
- Trained in multiple areas of retail
- Instructed successful training programs
- Skilled with multiple systems and software including; Microsoft Programs, Point of Sale, Ciao, Harvester 20, DASH, Power BI and more
- Quickly learns procedures and methods
- Professional demeanor
- Strong planning, problem solving and communication skills
- Dependable - able to work without supervision
Accomplishments
Accomplishments
- Supervises team of 50+ associates
- Has been recognized by living Our Promise within Fred Meyer by delivering an uplifting experience to customers and providing pertinent information to the GO teams to fix issues with customer's online receipts
- Has received multiple positive customer experience compliments over the years at Fred Meyer
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The way to get started is to quit talking and begin doing.
Timeline
E-Commerce Pickup Supervisor
Fred Meyer
09.2022 - Current
E-Commerce Primary Lead
Fred Meyer
09.2021 - 09.2022
Grocery Associate
Fred Meyer
11.2020 - 09.2021
E-Commerce Primary Lead
Fred Meyer
09.2019 - 11.2020
E-Commerce Secondary Lead
Fred Meyer
11.2017 - 09.2019
E-Commerce Associate
Fred Meyer
10.2016 - 11.2017
Cashier/Floor Worker
True Value
04.2016 - 10.2016
Skagit Valley College
Associate of Arts from General Studies
Sedro Woolley High School
High School Diploma
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