Nicole Young

Human Resources Business Partner

Teleperformance USA

07.2007 - Current

Reduced employee turnover rates with targeted retention strategies and support systems.
Ensured legal compliance in all HR practices, preventing potential lawsuits and fines.
Facilitated effective communication between management and staff, fostering a positive work environment.
Evaluated employee performance fairly, providing constructive feedback for professional growth.
Discovered and resolved complex employee issues that affected management and business decisions.
Implemented cost-saving measures within the HR department, optimizing budget utilization.
Collaborated with cross-functional teams to develop integrated solutions for business challenges.
Optimized workforce planning and resource allocation for improved operational efficiency.
Established succession planning processes to ensure leadership continuity within the company.
Actively monitored industry trends and best practices to maintain cutting-edge HR strategies.
Developed meaningful metrics to evaluate the effectiveness of HR policies and procedures.
Partnered with senior leaders on organizational development initiatives for continued growth.
Coached managers on effective employee relations strategies to address workplace conflicts proactively.
Conducted exit interviews with employees leaving company to gauge areas of success and opportunities for improvement.
Resolved understaffing issues, disputes, employee terminations, and disciplinary procedures.
Promoted and enabled necessary changes to align operations with strategic plans.
Identified HR training needs and conducted training for employees and leadership while recommending approaches to effect continual improvements in business objectives, productivity, and within company to reach business goals.
Investigated and liaised with legal department to respond to complaints of harassment, discrimination, employee grievances, and other sensitive issues and prepared position statements for EEOC.
Maintained confidential nature of employee and company proprietary and privileged information used or observed in course of performing job duties.
Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
Implemented forward-thinking initiatives to improve employee engagement.