Nicole Young
Hampton
Summary
A long-term position at a prestigious organization that will allow me to utilize my standards of excellence, interpersonal skills, and abilities. I am seeking an organization where I grow professionally and be successful.
Overview
10
10
years of professional experience
1
1
Certification
Work History
OFFICE MANAGER
BUDDY EXPRESS LLC
Douglasville
02.2020 - 10.2024
- Coordinate internal and external logistics, including transportation and accommodation, for organizational meetings and events.
- Facilitate procurement of materials and IT equipment necessary for company functions.
- Handle client communications, effectively resolving complaints and queries, and preparing key documents.
- Oversee invoice processing and budget management, while maintaining administrative systems and supporting HR and finance operations in compliance with policies.
CUSTOMER SERVICE
TOYS R US
11.2013 - 01.2018
- Handled customer complaints with sensitivity.
- Positively contributed to the customer shopping experience by providing friendly, knowledgeable and professional service as well as assisting customer with a total solution purchase.
- Handle the cash register finalizing sales and accepted payment through cash, check and credit card in while insuring accurate transactions.
- Greeted customers and determined their needs and wants.
- Recommended merchandise based on individual requirements.
- Completed processing of photographs and photo books within the Photo Lab.
- Provided advice to clients regarding particular products or services. strong multitasking skills and attentive to detail.
OFFICE MANAGER
LIBERTY TAX
12.2009 - 12.2012
- Interviewing, printing checks, submitting personal and business information to IRS.
- Supervised data entry; created any needed data in the form of letters, memorandums, proposals or reports.
- Planned, organized, assigned and reviewed work of office staff. Oversees office projects and operations.
- Handled associates complaints, grievances, questions and concerns, managed staff schedule.
- Administered discipline to employees as needed, Screened and routes incoming calls and messages when necessary, monitored office usage of supplies and reorders as needed.
- Tracked department spending and budgets, monitored administrative personnel and assigns duties as needed. strong multitasking skills and attentive to detail.
CUSTOMER SERVICE/INTAKE COORDINATOR
FLORIDA HOME MEDICAL EQUIPMENT INC
08.2001 - 05.2008
- Process patient referrals, Coordinates the collection of all patient liabilities including co-payments and unmet deductibles, verification of eligibility. Responds to customer requests and answers questions regarding various services and account information.
- Obtain authorizations, prepare and submit documents for other departments.
- Troubleshooting and problem solving, telephone coverage of all customers calls and correspondence or other pending orders service requests.
- Administrative assistance, doctor's document chase, Indexing, update customer records, insurance verification and Patient enrollment. strong multitasking skills and attentive to detail, critical thinking.
- Obtain complete and accurate patient demographic.
Education
None - SOCIAL WORK
BARRY UNIVERSITY
Miami, FL05.2015
HIGH SCHOOL DIPLOMA -
MIAMI CENTRAL SENIOR HIGH
06.1990
Skills
- Cash Handling
- Empathy
- Communication Skills
- Customer Care
- Insurance Verification
- Customer Service
- Call Center
- Hospitality
- ICD-10
- Medicaid
- Contracts
- Active listening
- CPT Coding
- ICD-9
- Answering phones
- Managed Care
- Computer Skills
Certification
National CPR Foundation CPR / AED / First-Aid, 11/01/23, 11/30/25
Additional Information - Volunteer Experience
- Jackson Memorial Hospital
- Villa Maria Nursing Center
Timeline
OFFICE MANAGER
BUDDY EXPRESS LLC
02.2020 - 10.2024
CUSTOMER SERVICE
TOYS R US
11.2013 - 01.2018
OFFICE MANAGER
LIBERTY TAX
12.2009 - 12.2012
CUSTOMER SERVICE/INTAKE COORDINATOR
FLORIDA HOME MEDICAL EQUIPMENT INC
08.2001 - 05.2008
None - SOCIAL WORK
BARRY UNIVERSITY
HIGH SCHOOL DIPLOMA -
MIAMI CENTRAL SENIOR HIGH
Similar Profiles
Nasseim BasnightNasseim Basnight
Dump Truck Driver at Buddy Smith LLCDump Truck Driver at Buddy Smith LLC
Kayela Barker-McDadeKayela Barker-McDade
District Training Manager at WingStop; Buddy Birds LLCDistrict Training Manager at WingStop; Buddy Birds LLC
Hande PetersonHande Peterson
Owner/Founder at Silly Buddy LLCOwner/Founder at Silly Buddy LLC
Dijon'ee (Rae) KellyDijon'ee (Rae) Kelly
Rental Sales Agent at Dollar Thrifty Car RentalRental Sales Agent at Dollar Thrifty Car Rental
Crystal IngramCrystal Ingram
Customer Service Representative at Advance Financial 247Customer Service Representative at Advance Financial 247