Nicole Young
Property Manager
Atlanta,Georgia
Summary
Organized and dependable candidate successful at managing multiple priorities. Willingness to take on added responsibilities to meet team goals. Demonstrates strong analytical communication skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
9
9
years of professional experience
Work History
Assist. Business Mgr.
Willow Bridge Property Management
07.2023 - Current
- Investigate and resolve billing and payment issues, including chargebacks, disputes, and refunds
- Maximize tenant retention through proactive communication, strategic incentives, and streamlined renewal processes
- Support the finance team with month-end accounting procedures
- Maintain delinquency below 2% by month-end through proactive follow-ups and timely interventions
- Process payroll, implement time management, process commission and bonus payouts and reporting
- Work closely with vendors to manage capital projects, process invoices and create payables
Assistant Community Mgr.
Simtob
10.2022 - 07.2023
- Ensured strict adherence to all HUD regulations, housing authority policies, and Low Income Housing Tax Credit requirements
- Prepared and submitted required financial and occupancy reports to HUD and other relevant authorities
- Strong conflict resolution and decision-making skills to handle resident issues and operational challenges effectively
- Coordinated with property management team to develop budget forecasts, aligning with financial goals and property needs
- Stongly collaborated with attorneys through litigation involving resident matters
- Negotiated alternatives for the safety of residents to comply with code enforcement
Community Mgr.
Superior Management
04.2022 - 10.2022
- Conducted regular inspections to identify needed improvements and maintain highest standards working closely with code enforcement and governmental agencies
- Established strategic partnerships with relevant organizations, expanding the reach of the community and generating new opportunities for collaboration
- Worked with maintenance and cleaning staff to complete timely repairs and managed curb-appeal and the upkeep of the property
- Collaborated with local authorities on safety initiatives, contributing to significant reduction in community-related incidents
- Monitored and tracked payments and expenses, providing timely and accurate financial reports
- Facilitated in the transition of a new management multi-site acquisition
Assistant Community Mgr.
AMP Management
11.2020 - 08.2021
- Upheld high standards of customer service for current and prospective tenants, addressing concerns promptly with effective problem-solving skills
- Collected rental payments from residents and kept meticulous records of delinquent accounts
- Contributed to a well-maintained worksite by participating in clean-up activities, ensuring a safe and organized environment for all team members
- Develop and manage budgets, monitor expenses, control costs, and ensure profitability for multi-site properties
- Manage lease renewals, monitor occupancy levels, and ensure that all properties meet performance, quality, and safety goals
Leasing Consultant, Assist. Community Mgr.
Steadfast Management
12.2016 - 11.2020
- Established rapport with potential tenants during tours, highlighting community features tailored to their specific needs and preferences
- Trained and mentored new leasing agents, fostering teamwork and a supportive work environment
- Ensured compliance with fair housing laws and company policies to promote an inclusive and welcoming community for all residents
- Received and processed resident payments, and updated system accounts with latest information
- Inspected units before and after tenant moves to write effective leases and determine charges or readiness for new tenants
- Assisted in the creation and implementation of resident retention programs, resulting in increased lease renewals and decreased turnover rates
Education
High School Diploma -
Grand Rapids Montessori High School
Grand Rapids, MI05-2009
Skills
Proficient Skills in Microsoft Office, Gmail, Yardi, Yardi CRM, Entrata, Outlook 365, Bluemoon, Bilt Rewards, and The Guarantors
- Data Entry, 32 WPM, Filing (alpha and numeric), 10 Key calculators, copiers, fax/scanner machines, phone etiquette and verbal articulation
- Successful Resident Event Planning, AR Reporting, Customer Billing, Invoice Processing, Soft Accounting
- Financial Management, Analytical Thinking, Documentation and Reporting
- Coaching and Mentoring, Employee Motivation
Community Service
LOOP, GRPS After School Program, 08/2005 - 05/2009
Core Values
- Lead with Integrity
- Pursuit Excellence
- Embrace Opportunities
Timeline
Assist. Business Mgr.
Willow Bridge Property Management
07.2023 - Current
Assistant Community Mgr.
Simtob
10.2022 - 07.2023
Community Mgr.
Superior Management
04.2022 - 10.2022
Assistant Community Mgr.
AMP Management
11.2020 - 08.2021
Leasing Consultant, Assist. Community Mgr.
Steadfast Management
12.2016 - 11.2020
High School Diploma -
Grand Rapids Montessori High School
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