Summary
Overview
Work History
Education
Skills
Timeline
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Nicole Youngling

Middletown,PA

Summary

Accomplished Certified Medical Assistant with a proven track record at UPMC, enhancing clinic efficiency and patient care through meticulous attention to detail and a positive attitude. Expert in medical terminology and patient charting, significantly improved workflow processes. Demonstrated exceptional customer service, contributing to increased patient satisfaction and repeat business.

Overview

13
13
years of professional experience

Work History

Office Assistant

Levy Restaurants
06.2024 - Current
  • Strengthened office organization by implementing new filing systems and digital record-keeping practices.
  • Supported onboarding process for new hires, enhancing their integration into team with comprehensive orientation sessions.
  • Enhanced office efficiency by organizing and maintaining filing systems both digitally and physically.
  • Input data into spreadsheets and databases.
  • Assisted with onboarding of new employees.

Suite Attendant

Levy Restaurants
03.2017 - Current
  • Improved guest satisfaction by providing top-notch Suite Attendant services in a timely and efficient manner.
  • Demonstrated excellent communication skills when interacting with guests, addressing their concerns and fulfilling their requests promptly.
  • Increased repeat business through building rapport with guests and exceeding their expectations consistently.
  • Assisted in training new servers, sharing best practices for success in serving upscale clientele.
  • Provided attentive service during private functions, catering to each guest''s unique requirements seamlessly.

Certified Medical Assistant

UPMC
03.2012 - 01.2021
  • Collected and documented patient medical information such as blood pressure and weight.
  • Enhanced clinic efficiency by thoroughly documenting patient information and updating electronic health records.
  • Coordinated with other healthcare professionals for patient referrals, ensuring a seamless transition and continuation of care.
  • Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs.
  • Streamlined communication between healthcare providers, facilitating timely treatment plans and decision making.
  • Implemented improvements in workflow processes that led to increased productivity amongst staff members.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Oriented and trained new staff on proper procedures and policies.
  • Liaised with patients and addressed inquiries, appointment requests and billing questions.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Prepared and administered medications to alleviate patient symptoms.
  • Expedited insurance claims processing by verifying coverage details and submitting accurate documentation in a timely manner.

Education

Medical Assistant Certification -

Kaplan Career Institute
Harrisburg, PA

Skills

  • Customer Service
  • Positive Attitude
  • Time Management
  • Data Entry
  • Professional and mature
  • Meticulous attention to detail
  • Record preparation
  • Patient Charting
  • Medical Terminology

Timeline

Office Assistant

Levy Restaurants
06.2024 - Current

Suite Attendant

Levy Restaurants
03.2017 - Current

Certified Medical Assistant

UPMC
03.2012 - 01.2021

Medical Assistant Certification -

Kaplan Career Institute

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Nicole Youngling