NICOLE Y. SANDERS
Thomasville,NC
Summary
Seasoned Operations Manager and talented leader with 20 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
10
10
years of professional experience
Work History
Operations Manager
Comfort Keepers
11.2024 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
Client Care Coordinator
Home Instead
01.2022 - 11.2024
- Promoted from care professional to CCC 05/2023
- Conduct Service Inquiries and Care Consultations
- Applied strategic thinking skills when evaluating potential solutions or alternatives during critical decision-making processes affecting the client experience.
- Create and maintain client records; schedule and execute monthly/quarterly quality assurance
- Developed strong relationships with clients to build trust and loyalty, resulting in repeat business.
- Demonstrate open and effective communication with clients, family members, franchise owner, colleagues and caregivers, and referral/care providers
- Advocated for clients'' best interests when liaising with different departments, ensuring their needs were always heard and considered during internal discussions.
- Effectively resolve various issues that may arise with clients and their family
- Enhanced client satisfaction by promptly addressing concerns and providing personalized solutions.
Scheduling Coordinator and Administrative Supervisor
Enrichment Center
01.2020 - 01.2023
- Manage staff, ensuring the safety and enrichment of adults with intellectual disabilities
- Create staff schedules, keep track of all attendance and PTO/sick leave using Therap
- Assist with interviews and new hire training
- Covered shift as needed
Sr. Neurosurgery Scheduling Coordinator and Financial Services Team Lead
Atrium Heath Wake Forest Baptist
01.2015 - 01.2020
- Ensure high quality clinical care for patients
- Used One Source to verify insurance and obtain authorization
- Enter patient information via EMR, EPIC, ATHENA, RISK, and/or PeopleSoft
- Scheduling patient appointments
- Organize and assign responsibilities to clinical team members
- Coordinate surgery and post-op appointments
Education
Diploma - Medical Assistant
Miami Technical institute
01.2000
Bachelor - Healthcare Management
America InterContinental University
01.2021
Criminal Justice -
ITT-Technical Institute
Atlanta, GA01.2011
Skills
- Customer Service
- Time Management
- Problem-solving
- Medical Terminology
- Team leadership
- CPR Certified
- Operations management
- American Heart Association AED
- Customer service
- BLS Training
- Licensed Notary
- Intermediate Computer
- Detailed Oriented
- Verbal & Nonverbal Communication
- Operations monitoring
- Operational efficiency
- Employee relations and conflict resolution
- Planning and implementation
- Staff training
- Decision-making
Accomplishments
- Reduced lost workdays and recordable incidents by implementing a safety awareness program.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Saved the company money by aggressively negotiating with suppliers.
Timeline
Operations Manager
Comfort Keepers
11.2024 - Current
Client Care Coordinator
Home Instead
01.2022 - 11.2024
Scheduling Coordinator and Administrative Supervisor
Enrichment Center
01.2020 - 01.2023
Sr. Neurosurgery Scheduling Coordinator and Financial Services Team Lead
Atrium Heath Wake Forest Baptist
01.2015 - 01.2020
Bachelor - Healthcare Management
America InterContinental University
Criminal Justice -
ITT-Technical Institute
Diploma - Medical Assistant
Miami Technical institute
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