Nicole Zabala

Portland,OR

Summary

Dynamic operations technician with expertise in machinery operation and logistics coordination at Amazon Fulfillment Center. Proven track record in enhancing workflow efficiency and safety compliance. Bilingual in Spanish, adept at team collaboration and analytical thinking. Successfully improved material handling accuracy by 15%, ensuring high-quality standards and customer satisfaction.

Overview

years of professional experience

Certification

Work History

Package Handler / Operations Technician

Amazon Fulfillment Center

09.2020 - Current

Operate industrial machinery and automated systems in high-volume production environments
Maintain strict compliance with safety protocols, quality standards, and operational procedures
Scanned, tracked, and documented materials for accurate logistics processing
Executed trailer dock release (TDR) procedures, ensuring proper documentation of trailer conditions
Coordinate unloading and staging of pallets, carts, and shuttles to maintain workflow efficiency
Conduct quality checks to ensure stability, accuracy, and safety of palletized shipments
Managed material flow, bin replacement, and lane organization to support team productivity
Adapt quickly to fluctuating volume demands while maintaining precision and safety
Loaded and unloaded shipments with attention to safety protocols.

Sales Associate / Operations Support

Macy's

11.2018 - 01.2020

Organized merchandise flow and managed inventory levels to support efficient store operations
Maintained compliance with store operational standards, supporting a consistent shopping experience
Assisted in executing store opening and closing tasks to ensure smooth operations
Implemented creative strategies for improving customer service satisfaction.
Processed transactions and ensured accuracy of financial documentation, contributing to overall financial integrity

Education

Some College (No Degree) - Criminology/Criminal Justice

Portland State University

Portland, OR

Some College (No Degree) - Sonic & Music Arts Program

Portland Community College (Cascade Campus)

Portland, OR

Skills

Machinery & equipment operation
Heavy Equipment Use
Safety compliance & procedural adherence
High-volume handling
Logistics coordination
Inventory movement & tracking
Quality control & documentation

Time management & workflow efficiency
Detail orientation
Physical strength and stamina
Team collaboration
Analytical thinking
Bilingual fluency in Spanish

Certification

Trailer Dock Release (TDR) Certified

References

Available upon request

Technical And Operational Skills

Machinery & equipment operation
Safety compliance & procedural adherence
TDR certified (Trailer Dock Release)
High-volume material handling
Quality control & documentation
Logistics coordination
Inventory movement & tracking
Time management & workflow efficiency
Attention to detail & accuracy
Team collaboration & communication
Bilingual: English & Spanish (fluent)

Timeline