Timeline
Work History
Overview
Education
Skills
Work Preference
Summary
Work Availability

Nicole Zadow

Joint Base Lewis McChord,WA

Timeline

Optics Outfitter - Bass Pro Shops
09.2023 - Current
Austin Peay State University - Master of Science, Management
08.2023 - Current
Office Administrator Intern - Employement Readiness Program
03.2023 - 06.2023
Online Grocery Associate - Walmart
08.2020 - 07.2021
Austin Peay State University - BBA, Management
2020 - 2023
Service Technician - ARS Rescue Rooter
04.2020 - 08.2020
Operations Engineer - United States Army
01.2017 - 05.2020
Team Lead - HyVee
01.2012 - 01.2017

Work History

Optics Outfitter

Bass Pro Shops
Tacoma, WA
09.2023 - Current
  • Expertly assist customers in selecting and customizing optics equipment, ensuring their specific outdoor needs and preferences are met, resulting in consistently high customer satisfaction scores.
  • Proficiently maintain and manage inventory levels of optics products, optimizing stock availability and preventing shortages through accurate forecasting and restocking efforts.
  • Collaboratively engage with team members to execute visual merchandising and store layout changes, enhancing the presentation of optics products and driving increased sales.
  • Consistently achieve or surpass monthly sales targets by employing effective sales techniques and fostering long-term customer relationships, contributing to the department's overall success.

Office Administrator Intern

Employement Readiness Program
Joint Base Lewis McChord, WA
03.2023 - 06.2023
  • Provided exceptional customer service to Soldiers, spouses, and military personnel by efficiently scheduling counseling appointments and classes, managing client traffic, and addressing inquiries.
  • Fostered community engagement by networking with military spouses and organizations on JBLM, promoting Hawk Career Center services, State partners, and Transition Assistance Program (TAP) resources.
    Successfully connected with 60+ clients through job and resource fairs.
  • Managed social media presence by creating compelling content using Canva and Facebook Meta Suite, posting daily job listings, job fair announcements, and events on the JBLM Opportunities Unlimited Facebook page.

Online Grocery Associate

Walmart
Hopkinsville, KY
08.2020 - 07.2021
  • Worked in a team to fulfill and dispense over 200 online grocery orders a day.
  • Fulfilled customer orders by reviewing, locating, preparing, and packaging merchandise.
    Ensured the accuracy of orders before pick up with a success rate of over 95%.
  • Made appropriate product substitutions and consulted with the customer as needed to ensure satisfaction and followed up on out-of-stock merchandise.
  • Provided impeccable customer service by acknowledging the customer, identifying customer needs, and assisting with purchasing decisions.
  • Located merchandise, resolved customer issues, and promoted products and services while maintaining a safe shopping environment.

Service Technician

ARS Rescue Rooter
Nashville, TN
04.2020 - 08.2020
  • Followed all company policies and directions given by management.
  • Maintained accurate records regarding work performed by employees, including but not limited to time spent working on projects.
  • Ensured compliance with applicable state and federal regulations concerning water treatment systems.
    Diagnosed plumbing issues and shared solutions with customers. Provided multiple options for repair or replacement.
  • Planned, performed, and managed plumbing repairs efficiently and professionally.

Operations Engineer

United States Army
Fort Campbell , KY
01.2017 - 05.2020
  • Worked as a team to provide safe travel, opposition mitigation, and tactical decision-making.
  • Trained, licensed, and operated 8 different light and heavy engineer-wheeled vehicles.
  • Managed a team of 10 individuals to complete construction operations to improve living areas.
  • Supervised team 3 to construct templates and large training aids for senior management.
    Deployed in support of Operation Iraqi Freedom (OIF)

Team Lead

HyVee
Iowa City, IA
01.2012 - 01.2017
  • Worked in multiple departments, including customer service, garden center, general merchandise, floral, and health market.
  • Rotated, faced, and replenished merchandise, ensuring the highest quality standards were met.
  • Managed inventory and stocking of the general merchandise department.
  • Operated the department registers and received payment, made changes, etc., where applicable.

Overview

12
12
years of professional experience
4
4
years of post-secondary education

Education

BBA - Management

Austin Peay State University, Clarksville, TN
2020 - 2023
  • Honoree of Cum Laude

Master of Science - Management

Austin Peay State University, Clarksville, TN
08.2023 - Current

Expected Graduation August 2024

Skills

  • Microsoft Outlook
  • Microsoft Office
  • Team Leadership
  • Strategic Planning
  • Communication Skills
  • Client Account Management
  • Back Office Operations
  • Advanced MS Office Suite Knowledge
  • Business Administration

Work Preference

Work Type

Full Time

Work Location

Remote

Important To Me

Work-life balanceCareer advancementCompany Culture401k matchPaid time offWork from home option

Summary

Dedicated U.S. Army Veteran and military spouse with a track record of six-plus years demonstrating exceptional communication, supervision, training, and leadership abilities. Adept at guiding teams in fast-paced, dynamic settings and skilled at multitasking and swiftly adapting to evolving processes. Recognized for unwavering dependability and mastery of advanced time management techniques.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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