NICOLE ZAGOZDON
Woodstock,IL
Summary
Experienced and compassionate caregiver with a strong focus on providing patient-centered care. Demonstrating 16 years of valuable experience in the healthcare industry, I have honed my skills and knowledge across various hospital departments. Additionally, I have gained valuable expertise from working in an outpatient clinic. My commitment lies in delivering high-quality care and being adaptable to different healthcare environments. With 7 years of experience in a home health setting, I am a valuable asset to any healthcare team.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Registered Nurse Case Manager
Luxe Home Health
08.2022 - Current
- Conducted comprehensive patient assessments to identify physical, emotional, and social needs, developing tailored care plans to meet individual requirements.
- Analyzed complex patient cases, making informed decisions to optimize care and improve patient outcomes.
- Evaluated patient progress and adjusted care plans accordingly, ensuring continuity of care across all healthcare settings.
- Improved patient outcomes by consistently providing comprehensive assessments and developing tailored care plans.
- Evaluated healthcare needs, goals for treatment, and available resources of each patient and connected to optimal providers and care.
- Streamlined care coordination processes to reduce hospital readmissions and emergency department visits.
- Participated in on-call rotations to deliver after-hours care.
- Authored initial assessments of patients and family to develop plans for individual home care needs.
- Conducted comprehensive assessments of patients'' physical, emotional, and social needs in order to develop individualized care plans that facilitated optimal health outcomes.
Field Case Registered Nurse/ Clinical Manager
Assure Home Health
08.2017 - 03.2023
- Ensured compliance with regulatory requirements by maintaining up-to-date knowledge of industry standards and implementing appropriate policies and procedures within the department.
- Implemented quality improvement initiatives, resulting in improved patient outcomes and reduced medical errors.
- Participated in strategic planning sessions with senior leadership to identify opportunities for organizational growth and improvement within the clinical services division.
- Served as a liaison between the clinical team, management, and other departments to facilitate seamless coordination of services.
- Mentored new clinicians during their onboarding process, offering guidance on best practices in home health management.
- Increased staff retention rates by creating an inclusive work environment that encouraged teamwork, support, and recognition.
- Managed a diverse caseload of patients, effectively prioritizing tasks to ensure timely completion of all required duties.
- Addressed patient concerns promptly, resolving issues efficiently while maintaining high levels of customer satisfaction.
Registered Nurse
Ecker Outpatient Mental Health Center
10.2018 - 01.2021
- Administered psychotropic medications, monitoring for side effects, effectiveness, and making adjustments as necessary to optimize treatment outcomes.
- Assessed patients' physical and mental status by analyzing complaints and symptoms.
- Participated in interdisciplinary team meetings, collaborating with other healthcare professionals to ensure seamless coordination of care for patients requiring prior authorizations.
- Collaborated with healthcare providers to ensure accurate submission of required documentation for timely authorizations.
Patient Care Technician
Centegra-McHenry
02.2008 - 07.2017
Education
Associates Degree in Science - Registered Nurse
William Rainey Harper College
Palatine, IL12.2017
High School Diploma -
Richmond-Burton High School
01.2007
Skills
- Excellent communication skills
- Available to work on weekends or holidays
- Complies with all policies and standard
- Thrives on continuous process improvement and always seeking practical solutions
- Compassionate caregiver
- Efficient and reliable team player
- Train and orient new orientee
- Patient assessments
- Home care
- Chronic disease management
- Medication review
- Wound care management
- Patient monitoring
- Clinical documentation and reporting
Certification
- CPR CERTIFIED
- REGISTERED NURSE
- CASE MANAGEMENT CERTIFICATION
Timeline
Registered Nurse Case Manager
Luxe Home Health
08.2022 - Current
Registered Nurse
Ecker Outpatient Mental Health Center
10.2018 - 01.2021
Field Case Registered Nurse/ Clinical Manager
Assure Home Health
08.2017 - 03.2023
Patient Care Technician
Centegra-McHenry
02.2008 - 07.2017
Associates Degree in Science - Registered Nurse
William Rainey Harper College
High School Diploma -
Richmond-Burton High School