Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nicole Zam

Perrysburg,OH

Summary

Dependable Coordinator provides excellent office management and administrative support. Possesses strong communication and interpersonal skills with demonstrated ability to manage competing priorities and meet deadlines. Creative problem solver with strong analytical and critical thinking skills.

Overview

29
29
years of professional experience

Work History

Accounting Support Coordinator

Heidelberg Distributing
07.2023 - Current
  • Entered data, generated reports, and produced tracking documents.
  • Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
  • Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
  • Gathered and organized materials to support operations.
  • Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.

Administrative Manager

Heidelberg Distributing
03.2015 - 07.2023
  • Ensured smooth daily operations with timely completion of all essential administrative tasks and responsibilities.
  • Provided exceptional administrative support for executive-level staff, ensuring that their needs were met promptly and accurately in order to facilitate smooth daily operations.
  • Improved office efficiency by implementing streamlined administrative processes and procedures.
  • Managed sensitive information discreetly, ensuring proper storage and disposal practices were followed at all times to maintain confidentiality compliance standards.
  • Trained employees in company and regulatory compliance requirements to promote conformance.
  • Nurtured a positive work environment by addressing employee concerns promptly and fairly, fostering open communication channels between staff members at all levels of the organization.
  • Managed complex calendars, coordinating meetings and appointments to maximize executive availability and effectiveness.
  • Interviewed, recruited and onboarded new staff for high-performing administration teams.
  • Planned and executed company events such as year-end holiday party, meetings and staff mixers to promote office morale and cohesion.
  • Designed office space and worked with construction and utility contractors.
  • Collaborated with IT department in troubleshooting technical issues, improving overall system functionality.
  • Conducted performance evaluations, providing constructive feedback to employees for continuous improvement efforts.

Accounts Receivable Clerk

Heidelberg Distributing
10.2001 - 03.2015
  • Prepared and mailed invoices to customers, processed payments, and documented account updates.
  • Submitted cash and check deposits and generated cash receipts to record money received.
  • Maintained up-to-date customer contact information, enabling effective communication regarding account status and payment inquiries.
  • Provided exceptional customer service when addressing client inquiries about their account status or billing concerns, building strong, long-lasting relationships.
  • Reduced outstanding account balances through diligent follow-up on overdue invoices and negotiating payment arrangements with clients.
  • Coordinated with other departments to ensure accurate application of payments, credits, and adjustments to client accounts.
  • Contributed to month-end closing procedures by preparing detailed accounts receivable aging reports for management review.

Administrative Assistant

Heidelberg Distributing
10.1995 - 10.2001
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
  • Created and maintained databases to track and record customer data.
  • Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
  • Assisted development and implementation of new administrative procedures.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.

Education

Associate of Applied Business - Accounting

Owens Community College
Perrysburg, OH
05.1992

Skills

  • Customer Service
  • Work Planning and Prioritization
  • Relationship Building
  • Project Support
  • Administrative Leadership
  • Best Practices Implementation
  • Multitasking and Organization
  • Microsoft Office
  • Accounts Payable and Receivable

Timeline

Accounting Support Coordinator

Heidelberg Distributing
07.2023 - Current

Administrative Manager

Heidelberg Distributing
03.2015 - 07.2023

Accounts Receivable Clerk

Heidelberg Distributing
10.2001 - 03.2015

Administrative Assistant

Heidelberg Distributing
10.1995 - 10.2001

Associate of Applied Business - Accounting

Owens Community College

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Nicole Zam