Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Nicole Zambino

Sicklerville

Summary

Talented associate skilled at completing daily assignments and contributing to team success. Always willing to take on any task. Adapts quickly to new needs and policies.

Lead Account Management Professional with significant expertise in client relationship management, strategic planning, and revenue growth. Known for fostering team collaboration and ensuring seamless adaptation to changing business needs, consistently driving results. Proven skills in sales strategy, customer service, and negotiation, with reputation for reliability and effective communication.

Overview

16
16
years of professional experience

Work History

Lead Account Specialist

Discover
06.2022 - Current
  • Enhanced client satisfaction by addressing inquiries and resolving issues promptly.
  • Provided exceptional customer service by consistently exceeding expectations in responsiveness and issue resolution.
  • Managed key accounts, maintaining strong relationships with clients and ensuring a high level of customer satisfaction.
  • Conducted comprehensive financial analysis for clients, identifying potential areas of improvement to optimize their portfolios.
  • Mentored junior account representatives to enhance their skills and performance, fostering a collaborative team environment.
  • Optimized account management processes by implementing efficient workflow systems that reduced administrative tasks.
  • Handled escalated customer complaints professionally, providing swift resolutions that maintained positive relations.
  • Balanced multiple tasks simultaneously, achieving targets and maintaining a high standard of quality in account management activities.
  • Contacted customers to assess satisfaction and current needs.
  • Collaborated with other departments to address customer needs and service requests.
  • Kept detailed records of customer interactions for optimal traceability.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.

Human Resources

Walmart
05.2020 - 01.2021
  • Strengthened employee knowledge and abilities, leading comprehensive training program for new and established employees
  • Delivered exceptional guest relations by welcoming visitors warmly and offering immediate assistance
  • Collaborated with team members to meet daily demands and handle challenging projects
  • Enhanced management capabilities by advising on HR-related issues such as equal employment and sexual harassment
  • Contributed to diverse and inclusive workplace with fair and equitable application of human resources standards

Department Manager

Walmart
07.2017 - 05.2020
  • Evaluated department performance and implemented corrective actions and merit rewards
  • Organized workflow, delegated tasks, and monitored performance to verify task completion
  • Monitored inventory levels and maintained accurate records of utilization
  • Enhanced team performance with hands-on leadership style, monitoring current work and motivating positive changes
  • Controlled waste through continuous monitoring strategies and efficient workflows
  • Met customer demands by tracking market changes and adapting strategies to match
  • Maximized employee performance with effective training and close mentoring

Overnight Receiving Associate

Sam's Club
06.2015 - 06.2017
  • Uphold quality standards by inspecting orders and rejecting unsatisfactory items
  • Worked efficiently to pick up and deliver stock using forklifts and cherry pickers
  • Identified and resolved inventory issues with regular cycle counts
  • Complied with safety regulations by keeping supplies, equipment, and storage areas well-maintained
  • Helped team members maintain clean, organized, and safe warehouse areas
  • Controlled shrinkage through proper stock rotation processes
  • Minimized product errors, carefully examining incoming shipments and properly tagging items

Overnight Stocker

Sam's Club
10.2009 - 06.2015
  • Replenished out-of-stock items on sales floor, staged overstock, and rotated product
  • Coordinated easy restocking by preparing and moving pallets to designated locations
  • Kept sales floor and stockroom tidy and organized by removing cardboard and pallets and replacing overstock in correct locations
  • Minimized losses with proper stock rotation and tracking procedures
  • Put out replenishments and new merchandise with well-built and organized displays
  • Monitored inventory levels and reported shortages to management
  • Reduced shrinkage by properly noting damaged products or discrepancies between physical counts and inventory records

Cashier

Sam's Club
04.2009 - 10.2009
  • Educated customers about upcoming promotions, changing procedures, and available items
  • Resolved guest issues by working with customer service leaders and area managers to meet individual needs
  • Maintained accurate register totals by carefully counting and securing cash
  • Kept customers happy by quickly processing payments and bagging purchases
  • Prevented losses by watching for suspicious behavior
  • Covered multiple store areas by cross-training in different roles
  • Rang up customer items quickly and accurately using POS system
  • Boosted customer retention by explaining and enrolling into loyalty and rewards programs
  • Fixed checkout merchandise displays with continuous resets during down periods

Education

High School Diploma -

Washington Township High School
Sewell, NJ
06.2007

Skills

  • Microsoft Word
  • Time management
  • Customer relations
  • Task prioritization
  • Management support
  • Employee Engagement
  • Excellent Teamwork
  • Excellent Computer Skills
  • People Skills
  • Customer relationship building
  • Data-driven decision making
  • Cross-functional teamwork
  • Goal oriented
  • Customer engagement
  • Customer relationship management

Accomplishments

  • Supervised team of staff members as acting coach for Agent +.

Timeline

Lead Account Specialist

Discover
06.2022 - Current

Human Resources

Walmart
05.2020 - 01.2021

Department Manager

Walmart
07.2017 - 05.2020

Overnight Receiving Associate

Sam's Club
06.2015 - 06.2017

Overnight Stocker

Sam's Club
10.2009 - 06.2015

Cashier

Sam's Club
04.2009 - 10.2009

High School Diploma -

Washington Township High School

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Nicole Zambino