Nicole Zamora

• Ensured timely replenishment of stock, closely monitoring lead times and coordinating with suppliers for on-time deliveries.
• Collaborated with cross-functional teams to ensure seamless coordination of inventory movement across departments.
• Assisted in reducing excess inventory by identifying slow-moving items and implementing targeted sales strategies.
• Improved inventory accuracy by conducting regular audits and implementing effective tracking systems.
• Reduced stock discrepancies with thorough investigation of variances and prompt resolution of issues.
• Developed comprehensive reports for management review, highlighting key inventory metrics and performance indicators.
• Resolved internal customer concerns promptly, fostering positive relationships between supply chain functions while maintaining high service levels throughout the organization.
• Promoted a safety-conscious work environment within the warehouse through strict adherence to established protocols and procedures.
• Maintained compliance with industry standards and regulations through diligent record-keeping and documentation practices.
• Enhanced forecasting accuracy, utilizing advanced analytical tools to monitor demand patterns and optimize stock levels.
• Implemented best practices and process improvements to boost supply chain performance.
• Utilized data analytics to identify and resolve supply chain issues and improve overall performance.
• Reported on supply chain KPIs to verify compliance with established standards.
• Maintained accurate, up-to-date documentation of supply chain processes for reliable reference.
• Suggested improvements to cut costs and improve supply chain process, incorporating asset utilization, performance measurement and outsourcing approaches.
• Supported reporting, accounting and recordkeeping staff with accurate updates regarding shipment information.
• Conducted research to address shipping errors and packaging mistakes.
• Supervised the Inventory team for three years.
• ISO 9001:2015 and ISO 13485:2016 internal auditor; wrote SOPs, work instructions, and created forms to improve process and be ISO compliant.
• Worked with Business Process Analyst to resolve inventory discrepancies stemming from ERP system issues, and assisted with implementing new procedures to deter issues that were user-created.
• Recovered 1.6M on a 3.5 month project on-site at a sister facility in Indianapolis while still supervising Houston facility. Target Goal given was 400K.

• Managed multiple projects simultaneously while maintaining strict adherence to deadlines and budgets.
• Office management, creating KPIs and reports for management, and assisted with quickbooks and invoicing.

• Provided training on new systems and process improvements to promote adoption among team members within the logistics department.
• Conducted thorough data analysis, providing valuable insights for strategic decision-making in logistics operations.
• Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
• Coordinated resolution of issues with warehouses, sales brokers and carriers.
• Managed vendor relationships to ensure timely delivery of goods and services while maintaining costeffectiveness.
• Reduced transportation costs, coordinating optimal shipping routes and negotiating carrier contracts.
• Led process improvement initiatives within the supply chain, resulting in reduced lead times and increased customer satisfaction levels.
• Processed purchase orders according to internal policies, verifying factors such as on-time delivery, minimal cost sourcing and weight compliance.
• Analyzed transportation data, identifying trends to inform future route planning decisions and reduce transit times.
• Improved supply chain efficiency by analyzing and optimizing logistics processes.
• Collaborated with IT teams to implement technology solutions that streamlined workflows within the logistics function, improving overall operational efficiency.
• Collaborated with cross-functional teams, driving continuous improvement in logistics operations.
• Tracked orders and notified customers of status or potential delays.
• Oversaw every phase of supply chain, from purchase order to delivery to invoicing, targeting 100% end-user satisfaction.
• Supported senior company leaders by delivering reports outlining performance to drive process improvements.
• Built long-term relationships due to prompt and courteous service.
• Coordinated with freight forwarder to provide vendor shipping details and obtain shipping updates.

• Tracked orders and notified customers of status or potential delays.
• Trained new employees on logistics procedures, promoting a consistent approach across the team.
• Collaborated with sales and customer service teams to address client concerns and expedite orders when necessary.
• Ensured compliance with industry regulations, reducing the risk of fines or penalties.
• Coordinated with suppliers to ensure timely delivery of goods, minimizing stockouts.
• Adapted quickly to unexpected disruptions in the supply chain, developing contingency plans to minimize negative impacts on business operations.
• Established an effective communication system between departments involved in logistics coordination ensuring seamless information flow.
• Developed relationships with key vendors, securing preferential treatment in pricing and terms negotiation.
• Enhanced supply chain efficiency by optimizing shipping schedules and routes.
• Managed cross-functional teams for efficient project execution and timely completion.
• Improved order accuracy through meticulous data entry and verification processes.
• Implemented tracking system for inbound and outbound shipments, increasing transparency and reducing lost items.
• Reduced delivery times to customers by optimizing route planning and scheduling.
• Coordinated with suppliers for timely delivery of materials, ensuring continuous production.
• Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints.
• Coordinated shipments and tracked progress to facilitate timely delivery.
• Coordinated with all levels of IT department to eliminate excess overhead costs related to tickets for carrier onboarding.
• Streamlined Carrier and Vendor Onboarding process for new customer launches (involved in 35+ over 4 verticals), identified poor update compliance and worked with carrier to improve or assisted in getting EDI teams in contact. All resulted in higher prime carrier tender acceptance, timely update compliance.
• As part of the procurement team, helped build first of its kind carrier profile database for all customer operations teams to utilize. Due to Onboarding streamlined, created higher customer satisfaction resulting in maintaining millions in FUM and customers giving us more.
• Utilized survey monkey to create surveys to obtain feedback to improve onboarding training and entire process.

NHS member in High School - 4.0 GPA

Received academic scholarships and was offered music scholarships to college for voice.

110 hours of college coursework completed toward a BS in Psychology. All 18 hours of Business Administration coursework completed toward minor (including Global Supply Chain, Logistics, Marketing, Business Statistics, and Accounting I & II successfully completed).