Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Certification
Titles
Locations
Honors Awards
Timeline
Generic

Nicole Zander-Stevenson

Bothell,United States

Summary

Senior Program Manager with over 15 years of proven expertise in optimizing operations, driving high-impact projects, and leading cross-functional teams in the tech industry. Recognized for elevating operational efficiency by 20% and enhancing project delivery by 35% during tenure at Amazon. Demonstrated proficiency in employing agile methodologies, implementing systemic improvements, and managing intricate program strategies in rapidly changing environments. Skilled in bridging the gap between business and technical spheres, ensuring timely, budgeted, and quality project outcomes. A strategic thinker with a commendable track record of problem-solving, efficient decision-making, and bolstering team performance, backed by strong analytical, communication, and leadership capabilities.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Senior Design Program Manager

Amazon Web Services (AWS)
04.2021 - Current
  • Researched design trends, technology and processes and directed work of design team .
  • Spearheaded design process to align with client specifications and budget.
  • Appointed design consultants and encouraged performance pursuant to deed and scope of service.
  • Chaired design team meetings and issued action items.
  • Partnered with senior leaders to drive change by evaluating methodologies, tools and templates at enterprise level.
  • Engaged with design team to mitigate health and safety risks.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Established team priorities, maintained schedules and monitored performance.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
  • Managed senior-level personnel working in marketing and sales capacities.

Senior Program Manager

Ziply Fiber
04.2020 - 03.2021
  • As a program manager, I've implemented and executed advanced training materials and professional development programs, resulting in a 25% boost in organizational productivity
  • I pioneered standard training programs across the entire manufacturing plant, subsequently improving process efficiency by 15%.
  • Tracked and reported program results to customers and stakeholders to facilitate change management activities.
  • Collaborated with development teams, internal customers, and product line management to verify delivery of desired quality requirements to distributors.
  • Performed program research and analyzed data collection to develop cost estimates and budgets.
  • Devised tools and benchmarks to improve team performance and monitor production.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Established team priorities, maintained schedules and monitored performance.
  • Developed detailed plans based on broad guidance and direction.
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Defined clear targets and objectives and communicated to other team members.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Streamlined and monitored quality programs to alleviate overdue compliance activities.

Director of Sales Enablement

Precor
03.2015 - 04.2020
  • As a program manager, I've successfully led the instructional design process, generating robust learning tools which contributed to a 20% business growth and enhanced employee development by 25%
  • I played a crucial role in the development of retail learning and compliance training services, leading to a 30% efficiency improvement.
  • Managed team of sales representatives, providing guidance, coaching and support.
  • Established pricing strategies to maintain competitive pricing and maximize profits.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Established ambitious sales targets, managed deployment strategies, and developed go-to-market plans to capitalize on every revenue opportunity.
  • Forecasted sales and established processes to achieve sales objectives and related metrics.
  • Developed sales strategy based on research of consumer buying trends and market conditions.
  • Worked closely with product teams to understand customer needs and requirements.
  • Collaborated with marketing teams to help sales campaigns reach target audiences.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.
  • Managed team of sales representatives, providing guidance, coaching and support
  • Established pricing strategies to maintain competitive pricing and maximize profits
  • Achieved sales goals and service targets by cultivating and securing new customer relationships
  • Established ambitious sales targets, managed deployment strategies, and developed go-to-market plans to capitalize on every revenue opportunity
  • Achieved dramatic sales increase by skillfully managing relationships and proactive sales approaches

Education

Bachelor of Business Administration (B.B.A.) - Business Administration and Management, General

Eastern Washington University
Cheney, WA
01.2001

Skills

  • Implementation Planning
  • Project Coordination
  • Staff Leadership
  • Contingency Planning
  • Knowledgeable in E-Learning Systems
  • Progress Monitoring
  • Employee Motivation
  • Trends Analysis
  • Deployment Plans
  • Relationship Management
  • Complex Problem-Solving
  • Project Cost Management
  • Deployment Plans
  • Strategic Goal Development
  • Corrective Action Planning

Accomplishments

**Increased Operational Efficiency by 20%**: Utilized analytical and problem-solving skills to optimize operations, achieving a 20% increase in efficiency.

**Enhanced Project Delivery by 35% at Amazon**: Led complex, multidisciplinary projects, resulting in a 35% enhancement in project delivery.

**Improved Training Outcomes at AWS**: Identified critical gaps in training processes, implementing targeted interventions to bridge these gaps, which led to improved training outcomes and enhanced employee performance.

**Boosted Organizational Productivity by 25% at Ziply Fiber**: Implemented and executed advanced training materials and professional development programs, directly leading to a 25% increase in organizational productivity.

**Achieved a 40% Improvement in Sales Team Performance**: Strategized for sales organization training that culminated in a significant 40% improvement in sales team performance.

**Contributed to 20% Business Growth at Precor**: Successfully led the instructional design process, generating robust learning tools which led to a 20% business growth and 25% enhancement in employee development.

**Enhanced Learner Engagement by 35%**: Integrated skill development and behavioral assessments into training programs, leading to a 35% rise in learner engagement.

**Improved Technical Training for Power Generation Engineers**: Designed and delivered performance-based technical training programs that improved operational efficiency by 25% and enhanced overall business performance by 40%.

**Resolved E-learning SCORM Compliance Issues**: Implemented a learning management system that increased compliance rates by 20% and significantly enhanced learning opportunities.

Certification

  • GIFTed
  • Certified Technical Trainer

Titles

  • Director of Learning
  • Learning Manager
  • Enablement Director

Locations

Bothell, Washington, United States

Honors Awards

Pinnacle Award 2017

Timeline

Senior Design Program Manager

Amazon Web Services (AWS)
04.2021 - Current

Senior Program Manager

Ziply Fiber
04.2020 - 03.2021

Director of Sales Enablement

Precor
03.2015 - 04.2020

Bachelor of Business Administration (B.B.A.) - Business Administration and Management, General

Eastern Washington University

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Nicole Zander-Stevenson