Nicole Zangrossi-Diaz
Summary
Highly motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adapt at working efficiently unsupervised and quickly mastering new skill.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Host
Toms Watch Bar
10.2023 - Current
- Answered customer questions about hours, seating, and menu information.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Completed daily side work and opening and closing duties without fail.
Host
Mexico Lindo
06.2023 - 10.2023
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Used cash registers and credit card machines to cash out customers.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
Server
Sierra Regency
02.2023 - 06.2023
- Bussed and reset tables to keep dining room and work areas clean.
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
Server/host/busser
Perko's Cafe
08.2022 - 01.2023
- Cultivated warm relationships with regular customers.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Bussed and reset tables to keep dining room and work areas clean.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
Line Cook/Drive-Thru Cashier
Checkers Rally's
08.2021 - 12.2021
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Plated and presented all dishes to match established restaurant standards.
- Checked food temperature regularly to verify proper cooking and safety.
- Kept kitchen clean and organized by performing daily maintenance tasks.
- Prepared and cooked meals according to recipes and customer specifications.
Commercial Cleaner
Jdcleaning
08.2020 - 06.2022
- Disinfected restrooms, kitchens and other common areas to remove bacteria and maintain hygiene standards.
- Improved building cleanliness with continuous sanitizing of high-touch areas.
- Washed windows, walls and ceiling fixtures to remove molds and dusts.
Education
High School Diploma -
Adelante Highschool
350 Atlantic St, Roseville, CA 9567806.2023
Skills
- Telephone Reception
- Server Support
- Team Collaboration
- Reservations Management
- Guest Relations
- Customer Service
- Adaptable to Change
- Multitasking Proficiency
- Professional Appearance
- Positive Attitude
- Organizational Skills
- Hospitality Service Expertise
Certification
- RSB certification
- food handlers certification
Languages
Spanish
Limited Working
Timeline
Host
Toms Watch Bar
10.2023 - Current
Host
Mexico Lindo
06.2023 - 10.2023
Server
Sierra Regency
02.2023 - 06.2023
Server/host/busser
Perko's Cafe
08.2022 - 01.2023
Line Cook/Drive-Thru Cashier
Checkers Rally's
08.2021 - 12.2021
Commercial Cleaner
Jdcleaning
08.2020 - 06.2022
High School Diploma -
Adelante Highschool
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