Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nicole Zapata

Sonora

Summary

Focused on providing professional service and support to every office visitor. Diligent about scheduling appointments, managing packages and routing mail to recipients. Positive nature with excellent people skills.

Attentive receptionist with excellent work ethic and positive demeanor. Polished in attending to phone calls and updating calendars and schedules. Organized and dedicated with several years of hands-on experience in administrative roles.

Resourceful Medical Secretary maintains smooth office operations and patient flows. Detail-oriented approach to organizing files, scheduling appointments and assisting patients. Organized individual brings background in medical office settings handling patient needs.

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Dynamic individual with hands-on experience in enrollment and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.

Overview

5
5
years of professional experience

Work History

Contractor

Stellar Virtual
12.2024 - Current
  • Delivered high-quality work on time, earning positive feedback.
  • Delivered outstanding service to families to maintain and extend relationships for future opportunities.
  • Managed multiple projects simultaneously while maintaining strict adherence to deadlines and budgets.

Food and Beverage Manager

J Nutrition & Toasted by Steph
04.2024 - Current
  • Supervised and managed the daily operations of the food and beverage department, including staff scheduling, inventory control, cost management, menu planning and customer service.
  • Developed and implemented standard operating procedures for all restaurant operations to ensure compliance with health regulations and quality standards.
  • Ordered supplies for kitchen staff in order to maintain adequate levels of inventory for daily operations.
  • Provided training on proper sanitation techniques as well as safety protocols to restaurant personnel.

Receptionist

Sonora Medical Clinic
01.2022 - 02.2023
  • Greeted visitors and provided them with assistance.
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Scheduled appointments for clients, customers, and other visitors.
  • Maintained a neat reception area by organizing materials and tidying up furniture.
  • Verified visitors' identification cards before allowing access to the building.
  • Performed data entry tasks into various computer systems accurately and promptly.
  • Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.

Unit Secretary

Shannon Medical Center
01.2020 - 05.2021
  • Developed and maintained scheduling procedures to ensure timely completion of projects.
  • Maintained accurate records of all tasks completed by the team.
  • Provided support in identifying critical path activities to ensure deadlines are met.
  • Worked closely with project managers to prioritize tasks according to importance and urgency levels.

Education

Some College (No Degree) - Business

Odessa College
Odessa, TX

Some College (No Degree) - Nursing

Howard College
Big Spring, TX

Nursing Assistance

Kerrville Nursing And Rehabilitation Center
Kerrville, TX
07-2016

High School Diploma -

Tivy High School
Kerrville, TX
05-2016

Skills

  • Clerical Support
  • Data Entry
  • Scheduling
  • Organization and efficiency
  • Spreadsheet tracking
  • Office equipment operations
  • Technologically savvy

Timeline

Contractor

Stellar Virtual
12.2024 - Current

Food and Beverage Manager

J Nutrition & Toasted by Steph
04.2024 - Current

Receptionist

Sonora Medical Clinic
01.2022 - 02.2023

Unit Secretary

Shannon Medical Center
01.2020 - 05.2021

Some College (No Degree) - Business

Odessa College

Some College (No Degree) - Nursing

Howard College

Nursing Assistance

Kerrville Nursing And Rehabilitation Center

High School Diploma -

Tivy High School
Nicole Zapata