Summary
Overview
Work History
Education
Skills
Timeline

Nicole Zelano

Nashua,NH

Summary

Responsible and friendly. Makes customers feel welcome, listen to needs and promote merchandise with practiced care and attention to individual needs. Proficient in merchandising, payment processing and general housekeeping of store areas. Focused, hardworking and punctual with excellent interpersonal and organizational skills. Upbeat, customer-focused Sales Associate with over 10 years of experience in retail environments. Flexible and approachable, with strong organizational and time management skills. Delivers memorable guest experience through welcoming interactions and extensive product knowledge. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

16
16
years of professional experience

Work History

Heath and Beauty Supervisor

Bed Bath & Beyond
Nashua, New Hampshire
09.2019 - 07.2023
  • Built and deepened productive and positive customer relationships with high-quality service and focus on gaining loyalty.
  • Stayed up-to-date on current and emerging trends to increase professional value and meet diverse client needs.
  • Developed connections to offer guests best-in-class experience with skincare, makeup and fragrance.
  • Sanitized areas and maintained stock, meeting store cleanliness and visual merchandising standards.
  • Recommended merchandise based on expert product knowledge and client preferences.
  • Finalized purchases and processed payments.
  • Displayed merchandise to present visually appealing arrangements that drive sales.
  • Recommended complementary products based on guest interests or items selected for purchase.
  • Alleviated product theft by maintaining sales floor and shopper awareness.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Delegated work to staff, setting priorities and goals.
  • Counted and balanced registers.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Trained, managed and motivated employees to promote professional skill development.
  • Used Point of Sale register system to complete transactions.
  • Identified appropriate solutions to minimize issues and quickly solve problems.
  • Responded to customer inquiries and delivered appropriate information after carefully researching issues.
  • Conducted department walkthrough to assess and remedy factors such as cleanliness, inadequate stock levels and poor merchandising.
  • Processed credit card payments and counted back change and currency with [Number]% accuracy rate.
  • Built lasting client relationships by organizing and planning sales events.
  • Collaborated with company departments to guarantee cohesive branding and strategic product placement.
  • Cultivated store brand and accomplished strategic business initiatives through close collaboration with district manager.

Customer Service Associate

Bed Bath & Beyond
Nashua, TX
05.2008 - 07.2023
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
  • Addressed inquiries, resolved customer issues and managed customer relations.
  • Consulted with customers regarding needs and addressed concerns.
  • Followed policies and procedures to meet or exceed established performance requirements.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Educated customers on special pricing opportunities and company offerings.
  • Organized and prioritized tasks and activities and worked within strict timeframes and deadlines.
  • Handled large amounts of cash and balanced cash drawer daily within prescribed balancing guidelines.
  • Met and exceeded productivity targets by handling every interaction with top-notch customer service.
  • Trained new hires on products and services, best practices and protocols to reduce process gaps.
  • Maintained customer privacy and protected company operations by keeping information private and confidential.
  • Improved customer service wait times to mitigate complaints.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Recommended and initiated product offerings to meet customer changing needs.
  • Explained benefits, features and recommendations to maximize client retention.
  • Operated multi-line phone system and online messaging system to communicate with customers.
  • Relayed customer feedback to cross-functional teams to improve products and services.
  • Promoted brand and marketing campaigns to create interest with customer.
  • Checked customer orders, labeling and documentation prior to shipment to avoid delays.

Grocery Team Member

Shaw's Supermarket
Nashua, New Hampshire
09.2007 - 12.2014
  • Greeted store customers and assisted with product location, loading or unloading heavy items and retrieving out-of-reach items.
  • Stocked product and maintained product displays according to merchandising standards, vendor contract terms and planograms.
  • Followed safety and sanitation procedures to provide quality services and products for customers.
  • Used cash register to accept cash or charge card for processing customer selections and purchases.
  • Managed cash register operations using POS system and processed sales and returns.
  • Identified items for reordering and replenishment and reported merchandise needs to Grocery Manager.
  • Maintained and organized store displays to enhance product visibility and expedite product location activities.
  • Answered questions and inquiries per shift regarding products, prices and availability.
  • Contributed to front-end team success, assisting manager and co-workers with diverse daily tasks.
  • Escorted customers to appropriate aisles or shelves to assist with purchasing decisions.
  • Identified and quickly handled spill clean-up.
  • Reviewed tags on product shelves and made requested pricing changes.
  • Followed company guidelines for cleaning and sanitizing work surfaces and equipment.
  • Operated cash registers, scanners and computers to itemize and total customer purchases.
  • Processed customer orders and payments with POS system or cash register.
  • Notified management of customer or employee accidents.
  • Set up advertising signs on shelves and counters to attract customers and promote sales.

Education

Associate of Science - Criminal Justice

Hesser, Nashua, NH
06.2006

Skills

  • Product Demonstrations
  • Relationship Building
  • Upselling and Cross-Selling
  • Products Knowledge

Timeline

Heath and Beauty Supervisor - Bed Bath & Beyond
09.2019 - 07.2023
Customer Service Associate - Bed Bath & Beyond
05.2008 - 07.2023
Grocery Team Member - Shaw's Supermarket
09.2007 - 12.2014
Hesser - Associate of Science, Criminal Justice

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Nicole Zelano