Nicole Zhuang
South San Francisco,CA
Summary
Results-driven banking professional with five years of experience in cash operations, compliance, and team leadership. Skilled in optimizing workflows, enforcing regulations, and managing high-volume transactions with accuracy. Adept at training teams, improving efficiency, and ensuring audit readiness. Seeking to leverage operational expertise in a leadership role at the Federal Reserve Bank of San Francisco.
Overview
6
6
years of professional experience
Work History
Client Relationship Consultant III
U.S BANK
10.2023 - 12.2023
- Managed client transactions, account services, and compliance processes while providing financial solutions
- Processed high-volume cash transactions and account openings with precision and regulatory adherence
- Educated clients on risk management practices and digital banking tools to enhance security and efficiency
- Assisted in streamlining financial procedures to improve operational efficiency and compliance
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
Personal Banker
CitiBank
11.2022 - 05.2023
- Supervised a team of 7-10 employees, ensuring adherence to banking policies and regulatory procedures
- Supported managers in implementing operational improvements that increased efficiency across the branch network.
- Trained new hires on customer service policies and procedures.
- Managed branch operations, including scheduling, auditing, cash processing, and inventory control.
- Conducted 80-100 outbound sales calls weekly, prospecting new clients and strengthening relationships
- Assessed financial risks and collaborated with AML/KYC teams to ensure compliance with banking laws
- Used Oracle ERP for purchasing, supplier coordination, and invoice tracking, optimizing financial operations
- Led training initiatives on compliance, risk management, and operational best practices
- Processed customer requests for statements, ordering additional checks, and updating customer personal information in database.
- Enhanced client investment portfolios with personalized financial advice and product recommendations.
- Led regular meetings with management to set performance goals, develop improvement strategies, and address ongoing team challenges.
Universal Banker
CitiBank
10.2021 - 11.2022
- Managed high-volume teller transactions, cash vault operations, and customer account inquiries
- Conducted cash inventory management, vault audits, and regulatory reporting to maintain compliance
- Assisted in training new employees on operational procedures, security measures, and compliance
- Optimized workflow efficiency by improving high-risk transaction processing procedures
- Monitored cash handling security protocols to mitigate operational risks
- Educated customers on various banking products and services, empowering them to make informed financial decisions aligned with their personal goals.
Client Service Representative
Bank Of America
06.2018 - 02.2021
- Processed large-scale teller transactions, including cash deposits, withdrawals, and transfers.
- Assisted in cash vault operations, ensuring compliance with security regulations and retention policies.
- Conducted audits and documented operational statistics for compliance and reporting purposes.
- Trained new hires on cash handling procedures and regulatory guidelines.
- Managed end-of-day reconciliations, risk assessments, and cash inventory accuracy.
- Assisted client inquiries regarding account balances, transaction history, services charges, and interest rates.
Education
B.A - Economics
San Jose State University
San Jose, CA12.2024
Skills
- Leadership & Team Management
- Operations & Compliance
- Operations & Cash Management
- Risk & Compliance Oversight
- Cash Handling
- Microsoft Office Suite (Excel, Word, PowerPoint)
- Oracle ERP & Salesforce CRM
- AML/KYC Compliance
- High-Volume Financial Transactions
- Data Analysis & Audit Readiness
Languages
Burmese
Timeline
Client Relationship Consultant III
U.S BANK
10.2023 - 12.2023
Personal Banker
CitiBank
11.2022 - 05.2023
Universal Banker
CitiBank
10.2021 - 11.2022
Client Service Representative
Bank Of America
06.2018 - 02.2021
B.A - Economics
San Jose State University
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