Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Timeline
Generic

Nicole Zich

Sarasota,FL

Summary

Organized and efficient Branch Support Specialist with a history of success in the banking industry. Experience includes managing administrative tasks, handling customer service issues, and supporting branch operations. Strengths include problem-solving, multitasking, and communication skills. Impact on previous work includes improved operational efficiency and high levels of customer satisfaction.

Overview

29
29
years of professional experience

Work History

Branch Support Specialist

Novus Home Mortgage
Sarasota, FL
09.2022 - Current
  • Responsible for assisting the loan officer and loan team in managing the pipeline and ensuring a smooth customer experience from application to closing.

Loan Officer Assistant

Inlanta Mortgage - The Yvette Clermont Team
Sarasota, FL
07.2018 - Current
  • Assist loan officer in all aspects of the loan process from initial meeting with clients to closing for the 30+ loans Team Clermont closes every month
  • Team Clermont is the number one branch of Inlanta Mortgage and loan officer Yvette is in the top 1% of originators in the country
  • Responsible for answering all phone calls and assisting clients with any questions/issues they may have throughout the process
  • Work with clients to obtain all required documents and clear all conditions of approval to achieve a 'clear to close' on every file
  • Responsible for making sure the timeline of each loan is met and all deadlines and requirements are met throughout the entire loan process.

Owner

Sassy Girl LLC Boutique
Green Bay, WI
07.2004 - 07.2018
  • Opened and operated Sassy Girl LLC, a women's boutique carrying women's casual and formal apparel, handbags and accessories, with a focus on customer service and ensuring our guests have the total boutique experience
  • Responsible for all aspects of the business operation including trend research, vendor research, inventory acquisition, merchandising, inventory management, marketing & promotion, staff recruitment & retention, training and accounting
  • Identified 'white space' opportunity to improve customer service and implemented tracking system to prevent duplication of the purchase of special occasion dresses for high profile events in the city
  • Initiated the creation of the Broadway Business Owners Association, taking it from a casual monthly meeting to a fully operational organization that worked hand in hand with On Broadway, the accredited non-profit Main Street organization to unify operations between the businesses and Main Street program staff
  • Coordinated advertising and marketing for district events and businesses affiliated with the association.

Sr. Creative Designer

Shopko Stores Operating Company LLC
Green Bay, WI
05.2006 - 03.2009
  • Researched trends and competitively shopped the local market, Chicago and online each season to determine correct style, color and print direction for merchandise assortments in the private brand labels for the entire home department
  • Presented findings to all senior management, product managers, merchant team and private label design team through the use of design boards, Power Point presentation and samples purchased from the market
  • Developed seasonal line assortments based on trend research and company customer profiles
  • Helped create and implement guidelines and processes for the Home/Hardlines departments to be used going forward as part of the development process
  • Assisted Product Manager in the creation and launching of a private label bath & body line that launched in spring 2008.

Associate Designer

May Merchandising Company
St. Louis, MO
08.2001 - 11.2003
  • Designed specially assigned areas of better and moderate dresses by researching market trends, influencing fabric, silhouette and print direction, creating seasonal color palettes, creating line assortments, merchandising groups within specific deliveries and presenting lines to merchant teams and senior management resulting in a 15% increase in Holiday 2003 placements and a 25% increase in the Spring/Summer 2004 placements
  • Traveled overseas to partner with merchant team and vendors in the design and sample creation of all garments for the current seasons.

Trim Coordinator

May Merchandising Company
St. Louis, MO
08.1999 - 08.2001
  • Sourced and coordinated all trims and embellishments for all private label design programs in the women's, men's and children's areas across ten countries where the garments were manufactured.

Store Manager

Casual Corner
Green Bay, WI
06.1998 - 08.1999

Assistant Manager

Victoria's Secret
Milwaukee, WI
02.1996 - 06.1998

Education

Bachelor of Arts in Product Development and Merchandising -

Mount Mary College
Milwaukee, WI
01.1998

Skills

  • Sales
  • Data Entry
  • Marketing
  • Time management proficiency
  • Calm and Effective Under Pressure
  • Administrative and Office Support
  • Adaptability and Flexibility
  • Task Prioritization

Affiliations

  • 2024 - Secretary - MBA Gulf Coast Chapter
  • 2022-2024 - President - MBA Gulf Coast Chapter
  • 2014-2018 - Member of Broadway BID Board and On Broadway Board
  • 2015-2018 - Head of Broadway Business Owners Association

Accomplishments

  • 2011 - Recipient of the Young Entrepreneur of he Year Award from the Chamber of Commerce

Timeline

Branch Support Specialist

Novus Home Mortgage
09.2022 - Current

Loan Officer Assistant

Inlanta Mortgage - The Yvette Clermont Team
07.2018 - Current

Sr. Creative Designer

Shopko Stores Operating Company LLC
05.2006 - 03.2009

Owner

Sassy Girl LLC Boutique
07.2004 - 07.2018

Associate Designer

May Merchandising Company
08.2001 - 11.2003

Trim Coordinator

May Merchandising Company
08.1999 - 08.2001

Store Manager

Casual Corner
06.1998 - 08.1999

Assistant Manager

Victoria's Secret
02.1996 - 06.1998

Bachelor of Arts in Product Development and Merchandising -

Mount Mary College

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