Nicole Zielinski

• Coordinated patient schedules to optimize daily operations and minimize wait times.
• Managed appointment confirmations and reminders to enhance patient attendance rates.
• Assisted dental staff with scheduling adjustments for unexpected changes or emergencies.
• Communicated effectively with patients to address scheduling inquiries and concerns.
• Developed strategies to improve scheduling processes and reduce conflicts among appointments.

• Greeted patients warmly upon arrival to create a welcoming environment.
• Managed appointment scheduling using practice management software for efficient operations.
• Verified patient insurance information to ensure accurate billing processes.
• Responsible for opening and closing the office on time each day.
• Prepared and communicated treatment plan instructions for patients to facilitate at-home and continuing care.

Multitasking in a fast-paced, precise and friendly manner was important as a Dental Assistant here. Communication also played a large role in helping the office flow well. Assisting the doctor through basic procedures, as well as large 2-3 hour cases involving extractions, implants and bridgework was a daily “norm”.

• Welcoming guests at the front desk and engaging in comforting conversations, while mantaining an accurate check-in process.
• Collecting, verifying and entering insurance information.

• Greeting 50+ patients daily and managing the office schedule.
• Submitting and reviewing insurance preauthorizations with patients.
• Maintaining, most importantly, good office communication and teamwork.

• Assisting with veneer and bridgework preparations, including the molding and placement of temporaries.
• Aiding with cosmetic bonding and fillings, placement of implants, surgical extractions of wisdom teeth, as well as full mouth extractions.
• Taking impressions and x-rays.
• Conducting teeth whitening.