Nicole Zima
Wallingford
Summary
Professional with high standards in cleaning and sanitizing, and a strong foundation in customer service from roles at Mommymaids LLC. and East Center Market. Excelled in enhancing workplace cleanliness and customer experience, demonstrating exceptional time management and problem-solving skills. Achieved compliance with health and safety regulations, ensuring a safe environment for staff and customers.
Overview
16
16
years of professional experience
Work History
Cleaner
Mommymaids LLC.
04.2021 - Current
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Removed trash, debris and other waste materials from premises.
- Used time management and efficient cleaning methods to meet deadlines.
- Handled equipment, chemicals, and materials properly and with caution.
Manager
East Center Market
11.2011 - 06.2021
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
Shift Leader
Dunkin' Donuts
09.2008 - 09.2011
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Organized and stored items at specific temperatures to maintain freshness.
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
Education
No Degree - CNA
Wallingford Adult Education
Wallingford02-2013
High School Diploma -
Lyman Hall High School
Wallingford, CT06-2010
Skills
- Customer service
- Cleaning and sanitizing
- Time management
- Reliability and punctuality
- Problem-solving
- Attention to detail
- Health and safety compliance
- Multitasking and organization
- Ability to work well with others as a team
Timeline
Cleaner
Mommymaids LLC.
04.2021 - Current
Manager
East Center Market
11.2011 - 06.2021
Shift Leader
Dunkin' Donuts
09.2008 - 09.2011
No Degree - CNA
Wallingford Adult Education
High School Diploma -
Lyman Hall High School
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