Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Nicole Zinther

Marinette,WI

Summary

I am a highly-motivated, and organized employee with desire to take on new challenges. I have a strong work ethic, I'm adaptable, and have exceptional interpersonal skills. I am adept at working effectively unsupervised and master new skills quickly.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Training Manager

Taco Bell
Menominee, MI
04.2020 - Current
  • Mentored team members to succeed and advance within department and company.
  • Trained 12 or more successful AGMs and GMs for the company.
  • Attended multiple meetings, and brought back the knowledge learned to share with the Area.
  • Designed training schedules for new and existing employees, internally and externally.
  • Monitored progress of trainees through feedback from managers and supervisors.

General Manager

Taco Bell
Menominee, MI
06.2017 - 04.2020
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
  • Resolved customer complaints quickly while maintaining high quality standards of service delivery.
  • Trained employees on duties, policies and procedures.
  • Recruited, interviewed and hired qualified staff for open positions.
  • Created schedules and monitored payroll to remain within budget.
  • Established and maintained effective communication with staff members to ensure efficient operations.
  • Recruited, trained and empowered employees to achieve key performance indicators.
  • Administered employee discipline through verbal and written warnings.
  • Created a positive work environment by developing team building activities that encouraged collaboration among departments.
  • Built and maintained loyal, long-term customer relationships through effective account management.
  • Conducted employee evaluations to provide adequate feedback and recognize quality performance.

Assistant General Manager

Taco Bell
Menominee, MI
06.2014 - 06.2017
  • Assisted my General Manager with day to day tasks, and operations.
  • Performed administrative tasks such as filing paperwork, preparing documents.
  • Managed daily operations of the store, including scheduling and supervising staff.
  • Prepared weekly schedules for staff members based on their availability.

  • Maintained up-to-date knowledge of company products and services.
  • Delegated daily tasks to team members to optimize group productivity.
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.

Shift Leader

Taco Bell
Menominee, MI
11.2010 - 06.2014
  • Assisted in training new employees on shift operations.
  • Verified that cash drawers contained correct amounts of money during opening and closing shifts.
  • Resolved customer complaints promptly and professionally.
  • Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
  • Provided exceptional customer service and maintained a positive attitude throughout the shift.
  • Maintained an organized work environment by delegating tasks to staff as needed.
  • Supervised the cleaning of dining areas, restrooms, kitchen equipment, and floors in order to maintain a safe and sanitary environment for customers and staff alike.
  • Handled escalated customer concerns and emergencies in absence of manager or supervisor.
  • Ensured staff was properly trained on all aspects of their job duties, including safety protocols.

Team Trainer

Taco Bell
Menominee, MI
08.2010 - 11.2010
  • Provided guidance to team members on best practices in customer service.
  • Trained employees on additional job positions to maintain coverage of roles.
  • Assessed progress of employees during training programs, providing feedback as needed.
  • Maintained up-to-date knowledge of relevant technologies used by the organization.
  • Assisted with recruitment activities by evaluating potential candidates' qualifications.

LP Auditor

Borderfoodsinc
Menominee, MI
10.2023 - Current

Team Member

Taco Bell
Menominee, MI
03.2010 - 08.2010
  • Maintained a clean and organized work area throughout shift.
  • Operated cash registers to process payments from customers.
  • Worked hard to learn required tasks quickly to maximize performance.
  • Greeted customers upon entering the store with friendly demeanor.
  • Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
  • Provided customer service support to ensure satisfaction.
  • Addressed customer needs, responding to specific requests.
  • Collaborated with team members to maximize productivity and efficiency.
  • Assisted customers with product selection and ordering process.
  • Built and maintained working relationships with peers and upper management.

Education

High School Diploma -

Marinette High School
Marinette, WI
05-2009

Skills

  • New Employee Training
  • Leadership Training
  • Training Oversight
  • Strategic Thinker
  • Exceptional Communicator
  • Performance Metrics
  • Learning Management Systems
  • Verbal and Writing Communication
  • Adaptive Learning
  • Coaching and Mentoring

Accomplishments

  • Won Best of the Best trip 3 years!
  • Certified & Recertified Training Manager.
  • 100% LP Audit Score.

Certification

  • ServSafe

Timeline

LP Auditor

Borderfoodsinc
10.2023 - Current

Training Manager

Taco Bell
04.2020 - Current

General Manager

Taco Bell
06.2017 - 04.2020

Assistant General Manager

Taco Bell
06.2014 - 06.2017

Shift Leader

Taco Bell
11.2010 - 06.2014

Team Trainer

Taco Bell
08.2010 - 11.2010

Team Member

Taco Bell
03.2010 - 08.2010

High School Diploma -

Marinette High School

Similar Profiles

CREATE PROFILE
Nicole Zinther