Nicole Zornes
Lehi,UT
Summary
Natural leader experienced in driving great team successes by coaching and motivating team members to increase financial profitability, operational efficiency and customer satisfaction. Record of performance in meeting organizational objectives. Excellent interpersonal skills, to work well with others, in both supervisory and support staff roles.
Overview
9
9
years of professional experience
Work History
Client Services Manager
The Wellness Clinic at LifeQuest
02.2019 - Current
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Streamlined internal processes for improved efficiency in handling client requests and managing daily operations.
- Achieved high staff morale and retention through effective communication, prompt problem resolution, proactive supervisory practices and facilitation of proactive work environment.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Office Manger
Mel's Plumbing Services
01.2016 - 01.2020
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Managed compliance to keep organization operating within legal and regulatory guidelines.
Education
Bachelor of Science - Business Administration
Western Governors University
Salt Lake City, UT07.2024
Associate of Arts - Office System Management
Brigham Young University - Idaho
Rexburg, IDSkills
- Staff Training
- Schedule oversight
- Performance Evaluations
- Process Improvement
- Problem-solving aptitude
- Written Communication
- Hiring and Training
- Idea Development and Brainstorming
Timeline
Client Services Manager
The Wellness Clinic at LifeQuest
02.2019 - Current
Office Manger
Mel's Plumbing Services
01.2016 - 01.2020
Bachelor of Science - Business Administration
Western Governors University
Associate of Arts - Office System Management
Brigham Young University - Idaho
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