Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nicole Zornes

Lehi,UT

Summary

Natural leader experienced in driving great team successes by coaching and motivating team members to increase financial profitability, operational efficiency and customer satisfaction. Record of performance in meeting organizational objectives. Excellent interpersonal skills, to work well with others, in both supervisory and support staff roles.

Overview

9
9
years of professional experience

Work History

Client Services Manager

The Wellness Clinic at LifeQuest
02.2019 - Current
  • Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
  • Streamlined internal processes for improved efficiency in handling client requests and managing daily operations.
  • Achieved high staff morale and retention through effective communication, prompt problem resolution, proactive supervisory practices and facilitation of proactive work environment.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.

Office Manger

Mel's Plumbing Services
01.2016 - 01.2020
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Managed compliance to keep organization operating within legal and regulatory guidelines.

Education

Bachelor of Science - Business Administration

Western Governors University
Salt Lake City, UT
07.2024

Associate of Arts - Office System Management

Brigham Young University - Idaho
Rexburg, ID

Skills

  • Staff Training
  • Schedule oversight
  • Performance Evaluations
  • Process Improvement
  • Problem-solving aptitude
  • Written Communication
  • Hiring and Training
  • Idea Development and Brainstorming

Timeline

Client Services Manager

The Wellness Clinic at LifeQuest
02.2019 - Current

Office Manger

Mel's Plumbing Services
01.2016 - 01.2020

Bachelor of Science - Business Administration

Western Governors University

Associate of Arts - Office System Management

Brigham Young University - Idaho

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Nicole Zornes