Nicole Zylstra
Hudsonville,MI
Summary
Dynamic and dedicated professional with a strong work ethic and proven reliability. Skilled in maintaining cleanliness and organization while fostering teamwork and exceptional customer service. Adept at problem-solving and multitasking, ensuring a positive experience for both pets and their owners.
Overview
21
21
years of professional experience
Work History
Dog Daycare and Boarding Attendant
Wash & Wag Pet Grooming
Standale, MI
01.2019 - Current
- Facilitated grooming services while prioritizing pet safety and comfort during procedures.
- Ensured grooming areas maintained cleanliness by adhering to hygiene standards and protocols.
- Delivered exceptional customer service by addressing client inquiries and concerns with efficiency.
- Facilitated team collaboration in pet handling to enhance workplace synergy.
- Oversaw pet behavior during appointments, promptly reporting concerns to management.
- Maintained cleanliness, organization, and neatness of facilities to enhance professional appearance.
- Delivered exceptional customer service by promptly addressing guest inquiries and requests.
- Ensured cleanliness and safety of guest environments through systematic inspections and thorough cleaning procedures.
- Fostered a positive work environment by promoting open communication among colleagues and supervisors.
- Addressed customer complaints promptly, showcasing professionalism and empathy.
- Cultivated and sustained robust relationships with customers to enhance loyalty and trust.
- Oversaw inventory management processes to ensure optimal stock levels for operational efficiency.
- Executed routine maintenance tasks on equipment to ensure optimal performance and reliability.
- Ensured cleanliness and organization in all guest areas to enhance visitor experience.
- Oversaw inventory management of supplies, ensuring consistent availability for guest use.
- Collaborated with maintenance staff to oversee timely repairs and uphold facility standards.
- Cultivated guest loyalty by fostering a welcoming atmosphere and providing tailored recommendations.
- Welcomed customers and proactively provided assistance.
- Facilitated promotional activities to inform guests about upcoming events and special offers.
- Addressed all requests for assistance in a timely manner.
Housekeeper
Sleep Inn and Suites
Allendale, MI
01.2018 - 02.2019
- Ensured cleanliness and organization of guest rooms and common areas to elevate guest satisfaction.
- Executed safe utilization of cleaning chemicals and equipment while strictly adhering to safety protocols and standards.
- Facilitated training sessions for new staff on cleaning procedures and hotel policies to ensure service consistency.
- Streamlined cleaning processes to enhance turnaround time for room preparation between guests.
Sandwich Artist
SUBWAY®Restaurants
Jenison, MI
06.2005 - 02.2018
- Executed sandwich crafting according to customer specifications, ensuring optimal quality and freshness.
- Oversaw inventory management, implementing effective stock rotation to minimize waste.
- Facilitated training sessions for new staff on food preparation techniques and safety standards.
- Ensured cleanliness of work area by adhering to health and safety regulations.
- Managed cash register operations with precision, ensuring accurate transaction processing.
- Enhanced service delivery by implementing effective multitasking and time management strategies.
- Ensured workspace cleanliness and organization by adhering to stringent sanitation standards.
- Cultivated exceptional communication skills to accurately discern customer preferences and reduce order errors.
- Exhibited adaptability by covering shifts to maintain consistent staffing levels.
- Streamlined organization of freezers, refrigerators, and storage rooms by receiving, recording, and relocating food and beverage supplies.
- Cultivated strong relationships with regular customers by recalling names and preferred orders.
- Achieved daily sales targets by implementing effective upselling techniques, including add-ons and meal deals.
- Oversaw inventory management processes, ensuring timely ordering of essential supplies.
- Facilitated training programs for new employees in sandwich preparation and customer service excellence.
- Monitored and updated knowledge of food safety regulations to ensure compliance and safeguard customer health.
- Optimized sandwich assembly processes to enhance order efficiency during peak hours.
- Managed multiple tasks during peak periods to ensure prompt and attentive customer service.
Certified Nursing Assistant
Healthcare Associates & Community Caregivers
Wyoming, MI
04.2007 - 11.2011
- Facilitated daily living activities for patients to enhance comfort and well-being.
- Oversaw monitoring of vital signs and communicated changes to nursing staff for prompt interventions.
- Oversaw cleanliness and organization of patient areas, ensuring a safe environment.
- Facilitated collaboration with healthcare team to design tailored care plans for patients.
Education
High School Diploma -
Allendale Public Schools
Allendale, MIHealthcare Administration And Occupational Therapy
Baker College
Muskegon, MICertified Evaluated Nursing Assistant -
Walker Medical Instructional Services
Grand Rapids, MISkills
Strong work ethic
Team player attitude
Reliability and punctuality
Cleanliness and hygiene
Initiative and Self-motivation
Problem-solving abilities
Multitasking Abilities
Interpersonal communication
Timeline
Dog Daycare and Boarding Attendant
Wash & Wag Pet Grooming
01.2019 - Current
Housekeeper
Sleep Inn and Suites
01.2018 - 02.2019
Certified Nursing Assistant
Healthcare Associates & Community Caregivers
04.2007 - 11.2011
Sandwich Artist
SUBWAY®Restaurants
06.2005 - 02.2018
High School Diploma -
Allendale Public Schools
Healthcare Administration And Occupational Therapy
Baker College
Certified Evaluated Nursing Assistant -
Walker Medical Instructional Services