Nicole A Clarke
The Bronx
Summary
Dynamic Intake Specialist with 8 years of experience in conducting intake interviews and efficiently summarizing data. Known for building strong connections with clients and delivering compassionate assistance tailored to individual needs. Proven ability to manage client files and prioritize tasks effectively, ensuring optimal productivity in fast-paced environments. Committed to enhancing client experiences through attentive service and streamlined processes.
Overview
10
10
years of professional experience
Work History
Intake Coordinator
VNS
02.2021 - Current
- Enhanced office productivity by handling high volume of callers per day.
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments
- Communicated with referral sources, physicians, and associated staff to check documentation for proper signatures.
- Collected, verified, recorded and processed client demographics, insurance payments, and referral information.
- Supported office staff and operational requirements with administrative tasks.
- Kept high average of performance evaluations.
- Trained team members
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
Medical Assistant/Receptionist
Dr. William Matthew White, MD.
05.2017 - 12.2020
- Administered rapid tests such as biopsies and cultures to help clinical staff assess conditions.
- Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
- Checked patients in, collected and verified insurance information, compiled new patient forms, scheduled appointments and updated patient files.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate effective treatment.
- Supported functions for diagnostic and technical treatment procedures, including setting up and operating special medical equipment and apparatuses.
- Assisted physician by preparing patients for procedures including Mohs, liposuction, botox and filler treatment, etc.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Maintained current and accurate medical records for patients.
- Managed multi-line phone system and pleasantly greeted patients.
- Helped patients complete necessary medical forms and documentation.
- Organized charts, documents and supplies to maintain team efficiency.
Dietary Aide
Eastchester Rehab and Health
10.2016 - 05.2017
- Helped patients with special needs eat meals with kindness and patience.
- Assisted cook with meal prep for daily meals, following strict sanitation and food handling guidelines
- Served specific meals to patients with special dietary needs.
- Devised meal plans in line with patients' age, gender, diagnosis, cultural background and religious practices.
- Assessed clients' overall physical health with body composition scale measurements.
- Educated employees by serving as nutrition resource to departmental and healthcare staff to enhance nutritional services.
- Researched and identified ingredients and nutritional components of foods, diets and menu choices.
- Encouraged clients and caregivers to follow recommended food guidelines for well-balanced diets by giving suggestions of various wholesome foods and meals.
- Calculated nutritional requirements to assess adequacy of diet and nutrition support.
- Established healthful and therapeutic meal plans and menus for individuals with health conditions.
- Maintained up-to-date knowledge of latest research and trends through extended education and professional development courses.
- Developed and oversaw preparation of specialized diets.
Medical Assistant
Dr. Jinn Ann Qui
03.2016 - 05.2016
- Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analyses.
- Checked patients in, collected and verified insurance information, compiled new patient forms, scheduled appointments and updated patient files.
- Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
- Performed front desk duties, including answering phones, scheduling appointments, greeting patients and ordering supplies.
- Performed wide range of clerical tasks, including imaging, transcription and verifying work to keep office workflows running smoothly.
- Conducted patient interviews to gather health history, vital signs and information about current medical issues.
- Assisted physicians by preparing patients for procedures, including but not limited to EKGs, phlebotomy, glucose testing and pulmonary function tests.
- Sterilized medical equipment after each procedure.
- Sterilized instruments and disposed of contaminated supplies in adherence to OSHA regulations.
- Performed, validated and reported laboratory tests for prognosis, diagnosis, treatment and research.
Education
High School Diploma -
Fiorello H Laguardia High School
New York, NYCertification - Medical Assistant
Manhattan Institute
New York, NYBachelor of Science - Health Administration
Monroe College
Bronx, NY06-2027
Skills
- Proficient in typing at 65 to 75 WPM
- Charting and clinical documentation
- Multi-line phone operations
- Privacy management
- Appointment scheduling
- Communication skills
- Strong relationship-building abilities
- Written communication
- Problem-solving aptitude
- Cultivating collaborative partnerships
- Analytical thinking
Timeline
Intake Coordinator
VNS
02.2021 - Current
Medical Assistant/Receptionist
Dr. William Matthew White, MD.
05.2017 - 12.2020
Dietary Aide
Eastchester Rehab and Health
10.2016 - 05.2017
Medical Assistant
Dr. Jinn Ann Qui
03.2016 - 05.2016
Certification - Medical Assistant
Manhattan Institute
High School Diploma -
Fiorello H Laguardia High School
Bachelor of Science - Health Administration
Monroe College