Nicole A. Risko
Medina,UNITED STATES
Summary
A results-focused medical professional with strength in efficient office routine, organization standards, and positive patient experience. Proactive leader with strengths in communication, community outreach, and collaboration. Focused on assisting community members with close support and vital education. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
15
15
years of professional experience
Work History
Community Health Worker
CVS Health/Aetna
Remote, OH
07.2023 - Current
- Acquired and maintained knowledge of all Aetna policies and procedures.
- Conducted home visits to assess the health needs of patients and their families.
- Returned calls and emails according to departmental policy.
- Conducted telephone, virtual, and in-person CANS assessments.
Patient Health Advocate
Somatus, Inc.
Medina, Ohio
01.2022 - 07.2023
- Coach and guide the patient in effective management of their chronic health conditions and self-care
- Schedule provider appointments
- Assist patients access community and government-based services
- Assist caregivers with symptom response plans
- Facilitate closing gaps in care
- Support for nurse practitioner and registered nurse care manager care team members
- Patient engagement and care setting transitions
- Travel extensively to patient homes, community locations, various agencies and other outreach destinations
- Coordination of patient care referrals and notifications to initiate health delivery services.
- Created and oversaw training courses focused on team and community education.
- Facilitates training to newly hired PHA employees.
Practice Manager
Apex Dermatology and Skin Surgery Center
Solon, OH
12.2020 - 10.2021
- Motivated staff by offering direction and providing constructive feedback.
- Created and implemented policies and procedures for effective practice management.
- Cultivated close working relationships with the entire staff.
- Complied with OSHA and HIPAA regulations.
- Coordinated financial operations, including budgeting, accounting, expenses and financial reporting.
- Facilitated peer-to-peer conflict resolution.
- Assisted with diagnostic testing by collecting and packaging biological specimens for internal and external laboratory analysis.
- Efficiently performed pre-authorization functions.
- Trained new staff on office procedures.
- Conferred with business leaders to evaluate needs and strategize operational improvements.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Conducted staff performance evaluations to monitor progress and recommend professional development plan.
- High level of competency in clerical and clinical roles to provide coverage as needed.
- Led staff meetings to communicate directives.
- Recruited, hired and trained new employees, including monitoring and review of individual performance.
Lodge Owner
Hidden River Lodge
Wawa, Ontario
07.2020 - 10.2020
- Welcomed customers to property and offered immediate assistance with needs.
- Kept facilities in top condition through regular upkeep, cleaning and preventive maintenance.
- Supported team operations by keeping supplies well-stocked and stations ready for guest service.
- Supported guests by promptly handling conflicts, requests and concerns.
- Prepared entrees, side dishes and desserts for guests.
- Set and confirmed reservations for guests in person and by phone.
Practice Lead
University Hospital Health System
Strongsville, OH
12.2008 - 07.2020
- Kids in the Sun (UHMP) - Pediatrics
- Processed referrals for internal and external providers and facilities.
- Processed prescription refill requests.
- Expert proficiency in appeals.
- Ordered, stocked and maintained adequate inventory of all medical and office supplies.
- Coordinated and provided coverage as needed.
- Aligned people and projects to achieve initiatives.
- Monitored staff performance.
- Oriented and trained new staff on office protocols and job responsibilities.
- Implementing and enforcing COVID-19 office protocol.
- Ensures patient confidentiality and HIPPA protocol.
- Release of protected information.
- Performed various clinical duties.
- Single point of contact for infant Synagis sequence.
- Supervised administrative staff and medical assistants.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Conducted patient intake interviews to collect medical information and insurance details.
- Compiled physical and digital documents, charts and reports to meet business and patient need.
Education
Associate of Science - Psychology
Walden University
Minneapolis, MN02-2024
High School Diploma -
Brunswick High School
Brunswick, OH05.1995
Skills
- Typing: 65-70wpm
- Filing Numeric and Alphabetical
- Multi Line Telephone
- Medical Terminology
- HIPPA confidentiality
- Time management
- Patient relations
- Staff supervision
- Team building
References
Ernesto Gerardo, MD - supervisor - 440-816-4950 ernesto.gerardo@uhhospitals.org
Gregory G. Golonka, MD - supervisor - 440-816-4950 gregory.golonka@uhhospitals.org
Lisa Barnes, CNP - supervisor - 440-816-4950 lisa.barnes@uhhospitals.org
Computer Software
- Soarian
- AllScripts
- Oracle
- Outlook
- Word
- Excel
- PowerPoint
- Ohio Impactsiis
- Impact
- Cerner
- QNXT
- Dynamo
- OhioRISE
- Ohio CANS
- QuickBase
- Teams
- Cisco Jabber
- Cisco Finesse
- Verint
Timeline
Community Health Worker
CVS Health/Aetna
07.2023 - Current
Patient Health Advocate
Somatus, Inc.
01.2022 - 07.2023
Practice Manager
Apex Dermatology and Skin Surgery Center
12.2020 - 10.2021
Lodge Owner
Hidden River Lodge
07.2020 - 10.2020
Practice Lead
University Hospital Health System
12.2008 - 07.2020
Associate of Science - Psychology
Walden University
High School Diploma -
Brunswick High School
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