Nicole A. Salter
Chicago,IL
Summary
Conscientious, highly-motivated, and results-oriented Operations Manager with an exceptionally strong track record of demonstrable success in business management. A hands-on, motivational leader who has excelled at cultivating team-oriented environments and effectively trained and developed staff to significantly improve productivity and morale. Detailed approach to maintaining high threshold for business operations.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Operations Manager
Smelly Fresh, LLC
Chicago, IL
10.2020 - Current
- Inspect job sites to identify and correct unsafe or unauthorized practices.
- Cultivate and strengthen relationships with customers and vendors.
- Built strong operational teams to meet process and production demands.
- Create schedules, shift reports and other business documentation to coordinate needs.
- Review employee performance and devise improvement plan to achieve goals.
- Organize supplies and distribute for use based on expected customer needs.
- Implement manufacturer instructions for using chemicals and equipment to avoid burns, injuries and workplace accidents.
Property Manager
River City Apartments
Chicago, IL
12.2018 - 10.2020
- Managed spending to ensure adherence with budget.
- Maintained thorough, accurate and compliant records for internal and regulatory audits.
- Inspected property regularly to identify deficiencies and schedule repairs. Coordinated general maintenance and repairs to keep facilities operational and attractive.
- Monitored and documented delinquencies and other forms of income.
- Developed and managed highly skilled on-site staff through recruitment, training and motivation.
- Disseminated safety information and monitored employee compliance with regulatory and organizational policies.
Community Manager
Elm Street Plaza - The Habitat Company
Chicago, IL
05.2012 - 12.2018
- Responsible for day-to-day administration, financial operations and maintenance operations for a 394-unit Market Rate Community.
- Maintained an occupancy of 95% while increasing per-unit rents.
- Created and implemented marketing, leasing and closing strategies for the community.
- Formulated and managed a budget of $1.6 million and prepared monthly financial reports for ownership.
- Decreased and maintain account receivables under 2%.
- Aided team during construction, interior renovation and property rehabilitation project.
Community Manager
Kenmore Plaza - The Habitat Company
Chicago, IL
09.2010 - 05.2012
- Supervised 13 employees by overseeing employee relations, ongoing training, coaching on best practices and protocols, and performance reviews.
- Supported senior leadership by delivering annual budget and monthly variance report for corrective action planning.
- Performed regular inspections on building, common areas and vacant units, identifying necessary repairs.
- Used communication, negotiation and problem-solving skills to settle community disputes.
- Solicited and analyzed bids for repairs, renovation and general maintenance.
- Recommended property improvements based on detailed evaluations of current property conditions.
Community Manager
York Terrace - The Habitat Company
Chicago, IL
02.2010 - 09.2010
- Strengthened traceability by developing organizational filing systems for confidential customer records, leases, and monthly leadership reports.
- Supervised 7 employees by overseeing employee relations, ongoing training and coaching on best practices and protocol and performance reviews.
- Oversaw repairs and enhancements by working closely with maintenance staff.
- Recommended property improvements based on detailed evaluations of current property conditions.
- Stayed current on legal needs and maintained good standing through collection of documentation.
Property Manager
Cinnamon Lake Towers -Ludwig & Company
Waukegan, IL
12.2005 - 02.2010
- Responsible for operations and finances of a 274-unit Market Rate and Tax Credit Community as defined by Ludwig & Company policies and procedures.
- Generated weekly occupancy report, monthly variance, quarterly and yearly Tax Credit reports and prepared yearly budget.
- Consistently maintained 93% and above budgeted occupancy level.
- Managed and trained a team of 8 employees.
- Ensured peak performance of the community by providing a high level of resident satisfaction and directing and managing the property staff.
Assistant Manager
The Oaks & Laurels of Willow Hill -Waterton Assoc.
Justice, IL
03.2003 - 12.2005
- Processed accounts payable and accounts receivable for one Market Rate/Tax Credit property (263 units) and one Market Rate property (574 units).
- Assisted with preparation of weekly occupancy and month end reports; daily bank deposits, monthly resident billing and established new credit accounts for the property.
- Prepared and reviewed bi-weekly payroll timesheets, setup new resident accounts and closed resident billing accounts for past residents.
- Resolved resident and vender billing and payment concerns, prepared and served legal notices, attended eviction court.
Tower Manager
Presidential Towers -The Habitat Company
Chicago, IL
04.2000 - 03.2003
- Managed 623 luxury units out of 2400 units.
- Processed accounts payable, monthly billing, prepared and submitted monthly and quarterly management reports and new move-in coordination.
- I decreased and maintain account receivables under 1.5%.
- Setup new resident accounts in Yardi, processed move outs and security deposits, prepared and served legal notices, attended eviction court and assisted in other areas as needed.
Education
Concentration: B.S - Work Force Education And Development
Southern University of IL
Grayslake, ILSkills
- Organizational Skills
- Process improvement strategies
- Multi-unit operations management
- Policies and procedures implementation
- Procedure development
- Workforce training
Certification
Asset Management Services Training, IHDA
Certified Occupancy Specialist, NCHM
Tax Credit Specialist, NCHM
Notary Public, State Of Illinois, Commission Expires 09/2025
Timeline
Operations Manager
Smelly Fresh, LLC
10.2020 - Current
Property Manager
River City Apartments
12.2018 - 10.2020
Community Manager
Elm Street Plaza - The Habitat Company
05.2012 - 12.2018
Community Manager
Kenmore Plaza - The Habitat Company
09.2010 - 05.2012
Community Manager
York Terrace - The Habitat Company
02.2010 - 09.2010
Property Manager
Cinnamon Lake Towers -Ludwig & Company
12.2005 - 02.2010
Assistant Manager
The Oaks & Laurels of Willow Hill -Waterton Assoc.
03.2003 - 12.2005
Tower Manager
Presidential Towers -The Habitat Company
04.2000 - 03.2003
Concentration: B.S - Work Force Education And Development
Southern University of IL
Similar Profiles
Riley WagnerRiley Wagner
Dog Bather at Dirty Dogs and Smelly CatsDog Bather at Dirty Dogs and Smelly Cats
Nicholai GilerNicholai Giler
Barista at Smelly Cat CoffeeHouseBarista at Smelly Cat CoffeeHouse
Sidra SaturaySidra Saturay
Campus Manager at Fresh Prints, LLCCampus Manager at Fresh Prints, LLC
Chamere GraysChamere Grays
Payroll Assistant at Select RehabilitationPayroll Assistant at Select Rehabilitation
Osama C. AboounOsama C. Abooun
Customer Service Agent at Alliance Ground InternationaCustomer Service Agent at Alliance Ground Internationa