Nicole Adkins
Virtual Executive Assistant
CA
Summary
Driven and resourceful administrative professional with 5+ years of experience assisting with the work of high-achieving executives. Track record supporting professional needs with well-organized precision. Successfully manages high-volume workloads in rapidly changing environments. Additional expertise includes financial monitoring management and reporting to corporate management on budgetary trends.
Overview
10
10
years of professional experience
1
1
Language
Work History
Virtual Executive Assistant
Viewpoint Wealth Planning
10.2023 - Current
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments, and coordinating travel arrangements to optimize time.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Screened calls and emails and responded accordingly to support executive correspondence.
- Improved efficiency of administrative tasks by implementing organizational systems and automating processes.
- Managed multiple concurrent projects related to budgeting, consistently meeting deadlines while maintaining attention to detail.
CUSTOMER SERVICE REP.-TEMP.
MORE Surface Care
03.2022 - 01.2024
- Handled a variety of order issues for customers via chat, email, and phone
- Assisted Spanish-speaking customers
- Placed orders for customers via Vivino
- Worked closely with co-workers remotely to ensure accuracy on Excel sales reports, monthly meeting minutes, and inventory reports
- Researched complicated cases to provide more comprehensive service to customers
- Resolved customer complaints with empathy, resulting in improved satisfaction ratings.
- Updated pricing and ordering protocol on company's website. This made the ordering process for our customers more user friendly.
CUSTOMER SERVICE REP.
Wine.com
10.2017 - 04.2021
- Assisted customers with Spanish-language inquiries in a timely and professional manner.
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Actively listened to customers, handled concerns quickly, and escalated major issues to my supervisor.
- Managed high-volume inbound calls, effectively prioritizing issues to ensure swift resolution and minimize hold times for customers.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Office Technician-Typing
State Of CA Dept. Of Industrial Relations
02.2016 - 11.2019
- Provided Administrative support to all engineers in my department
- Kept their calendars and files up to date
- Contacted and coordinated with the Personnel Office and the hiring supervisor to complete all steps necessary in the hiring process
- Answered the department phone daily and served as the first point of contact for anyone entering our office
- Trained new employees and led department meetings that were centered around trainings and new software being used by the department.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Demonstrated adaptability in managing multiple tasks simultaneously while maintaining focus on achieving desired results efficiently under pressure situations or tight deadlines.
- Assisted in the development of annual budgets, collaborating with team members to ensure accuracy and alignment with strategic goals.
Education
AA in Early Childhood Ed. -
Diablo Valley College
Currently enrolled in a transfer program for a BA degree in Computer Science. - Computer Science
Cal State East Bay
Concord, CA06.2026
Skills
- Observant and customer-oriented
- Professional, recognized for maintaining high levels of service standards whilst promptly attending to customers' quality concerns
- Offering 15 years demonstrated success in providing ample customer support and department management
- CRM Management
- Document Preparation
- Meeting Scheduling
- Tech Savvy - Proficient with: Quickbooks, JIRA, Excel, ZenDesk, SOS, Google Drive, Asana, Microsoft Office
- Experience training new employees and leading large group meetings
- 5 years of experience working remotely
- Fluent in Spanish
Profile
Nicole Adkins, 458 Holiday Hills Dr., Martinez, CA, 94553, nadkins510@gmail.com
References
AVAILABLE UPON REQUEST
Affiliations
- Soroptomist International Member
Languages
Spanish
Native or Bilingual
Software
Excel & Microsoft Office
JIRA
CRM
SaaS
ZenDesk
Quickbooks
Timeline
Virtual Executive Assistant
Viewpoint Wealth Planning
10.2023 - Current
CUSTOMER SERVICE REP.-TEMP.
MORE Surface Care
03.2022 - 01.2024
CUSTOMER SERVICE REP.
Wine.com
10.2017 - 04.2021
Office Technician-Typing
State Of CA Dept. Of Industrial Relations
02.2016 - 11.2019
AA in Early Childhood Ed. -
Diablo Valley College
Currently enrolled in a transfer program for a BA degree in Computer Science. - Computer Science
Cal State East Bay
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